Bibliometric analysis of the use of sentiment analysis in the context of service quality

• Published in: Yalvaç Akademi Dergisi Vol. 8; no. 1; pp. 81 - 104
• Main Authors: Sur, Erhan, Çakır, Hüseyin
• Format: Journal Article
• Language: Turkish
• Published: 20.03.2023

The use of sentiment analysis has been increasing over time. Sentiment analysis was born in computer science, but researchers have begun to use this technique in different disciplines as it can be used in various fields. As competition increases, businesses have understood that they need to improve...