APA (7th ed.) Citation

Kim, D. J., Ferrin, D. L., & Rao, H. R. (2009). Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration. Information systems research, 20(2), 237-257. https://doi.org/10.1287/isre.1080.0188

Chicago Style (17th ed.) Citation

Kim, Dan J., Donald L. Ferrin, and H. Raghav Rao. "Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration." Information Systems Research 20, no. 2 (2009): 237-257. https://doi.org/10.1287/isre.1080.0188.

MLA (9th ed.) Citation

Kim, Dan J., et al. "Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration." Information Systems Research, vol. 20, no. 2, 2009, pp. 237-257, https://doi.org/10.1287/isre.1080.0188.