The MeSH heading “Call Center” is due for an update: why we recommend the more precise heading “Emergency Medical Communication Center”

• Published in: Scandinavian journal of trauma, resuscitation and emergency medicine Vol. 31; no. 1; pp. 91 - 2
• Main Authors: Harring, Astrid K. V., Blinkenberg, Jesper, Brattebø, Guttorm, Hjortdahl, Magnus, Idland, Siri, Iversen, Emil, Leonardsen, Ann-Chatrin. L., Zakariassen, Erik, Jørgensen, Trine M.
• Format: Journal Article
• Language: English
• Published: London BioMed Central Ltd 04.12.2023; Springer Nature B.V; Springer Nature; BioMed Central; BMC
• Subjects: Automation; Call centers; Cardiopulmonary resuscitation; Communication; Communication in medicine; Emergency medical care; Emergency medical services; Emergency services; Identification and classification; Information systems; Medical Subject Headings-MeSH; Methods; Names; Out of hospital Cardiac Arrest; Paramedicine; Services; Norway; United States > US; Europe

Call centers can be found in various industries. However as a Medical Subject Heading (MeSH) the term “Call centers” does not reflect the critical purpose of handling emergency calls. We recommend “emergency medical communication center(s)”, as this provides clarity and precision regarding the prima...