The MeSH heading “Call Center” is due for an update: why we recommend the more precise heading “Emergency Medical Communication Center”

Call centers can be found in various industries. However as a Medical Subject Heading (MeSH) the term “Call centers” does not reflect the critical purpose of handling emergency calls. We recommend “emergency medical communication center(s)”, as this provides clarity and precision regarding the prima...

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Published inScandinavian journal of trauma, resuscitation and emergency medicine Vol. 31; no. 1; pp. 91 - 2
Main Authors Harring, Astrid K. V., Blinkenberg, Jesper, Brattebø, Guttorm, Hjortdahl, Magnus, Idland, Siri, Iversen, Emil, Leonardsen, Ann-Chatrin. L., Zakariassen, Erik, Jørgensen, Trine M.
Format Journal Article
LanguageEnglish
Published London BioMed Central Ltd 04.12.2023
Springer Nature B.V
Springer Nature
BioMed Central
BMC
Subjects
Automation
Call centers
Cardiopulmonary resuscitation
Communication
Communication in medicine
Emergency medical care
Emergency medical services
Emergency services
Identification and classification
Information systems
Medical Subject Headings-MeSH
Methods
Names
Out of hospital Cardiac Arrest
Paramedicine
Services
Norway
United States > US
Europe
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Abstract Call centers can be found in various industries. However as a Medical Subject Heading (MeSH) the term “Call centers” does not reflect the critical purpose of handling emergency calls. We recommend “emergency medical communication center(s)”, as this provides clarity and precision regarding the primary function and purpose of the center.
AbstractList Call centers can be found in various industries. However as a Medical Subject Heading (MeSH) the term “Call centers” does not reflect the critical purpose of handling emergency calls. We recommend “emergency medical communication center(s)”, as this provides clarity and precision regarding the primary function and purpose of the center.
Call centers can be found in various industries. However as a Medical Subject Heading (MeSH) the term "Call centers" does not reflect the critical purpose of handling emergency calls. We recommend "emergency medical communication center(s)", as this provides clarity and precision regarding the primary function and purpose of the center. Keywords: Cardiopulmonary resuscitation, Emergency medical services, Out of hospital Cardiac Arrest, Paramedicine
Abstract Call centers can be found in various industries. However as a Medical Subject Heading (MeSH) the term “Call centers” does not reflect the critical purpose of handling emergency calls. We recommend “emergency medical communication center(s)”, as this provides clarity and precision regarding the primary function and purpose of the center.
Call centers can be found in various industries. However as a Medical Subject Heading (MeSH) the term "Call centers" does not reflect the critical purpose of handling emergency calls. We recommend "emergency medical communication center(s)", as this provides clarity and precision regarding the primary function and purpose of the center.Call centers can be found in various industries. However as a Medical Subject Heading (MeSH) the term "Call centers" does not reflect the critical purpose of handling emergency calls. We recommend "emergency medical communication center(s)", as this provides clarity and precision regarding the primary function and purpose of the center.
ArticleNumber 91
Audience Academic
Author Idland, Siri
Leonardsen, Ann-Chatrin. L.
Blinkenberg, Jesper
Brattebø, Guttorm
Hjortdahl, Magnus
Iversen, Emil
Zakariassen, Erik
Harring, Astrid K. V.
Jørgensen, Trine M.
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10.1186/s12913-019-4370-0
10.1186/s13049-018-0528-8
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References KN Griffith (1155_CR1) 2019; 25
M Castrén (1155_CR4) 2008; 79
K Bohm (1155_CR3) 2018; 26
A-C Leonardsen (1155_CR2) 2019; 19
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– volume: 19
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Snippet Call centers can be found in various industries. However as a Medical Subject Heading (MeSH) the term “Call centers” does not reflect the critical purpose of...
Call centers can be found in various industries. However as a Medical Subject Heading (MeSH) the term "Call centers" does not reflect the critical purpose of...
Abstract Call centers can be found in various industries. However as a Medical Subject Heading (MeSH) the term “Call centers” does not reflect the critical...
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StartPage 91
SubjectTerms Automation
Call centers
Cardiopulmonary resuscitation
Communication
Communication in medicine
Emergency medical care
Emergency medical services
Emergency services
Identification and classification
Information systems
Medical Subject Headings-MeSH
Methods
Names
Out of hospital Cardiac Arrest
Paramedicine
Services
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Title The MeSH heading “Call Center” is due for an update: why we recommend the more precise heading “Emergency Medical Communication Center”
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