APA (7th ed.) Citation

Gurvich, I., Armony, M., & Mandelbaum, A. (2008). Service-Level Differentiation in Call Centers with Fully Flexible Servers. Management science, 54(2), 279-294. https://doi.org/10.1287/mnsc.1070.0825

Chicago Style (17th ed.) Citation

Gurvich, Itay, Mor Armony, and Avishai Mandelbaum. "Service-Level Differentiation in Call Centers with Fully Flexible Servers." Management Science 54, no. 2 (2008): 279-294. https://doi.org/10.1287/mnsc.1070.0825.

MLA (9th ed.) Citation

Gurvich, Itay, et al. "Service-Level Differentiation in Call Centers with Fully Flexible Servers." Management Science, vol. 54, no. 2, 2008, pp. 279-294, https://doi.org/10.1287/mnsc.1070.0825.