Use of annual surveying to identify technology trends and improve service provision

• Published in: Journal of the Medical Library Association Vol. 106; no. 3; pp. 320 - 329
• Main Authors: Norton, Hannah F, Tennant, Michele R, Edwards, Mary E, Pomputius, Ariel
• Format: Journal Article
• Language: English
• Published: United States Medical Library Association 01.07.2018; University Library System, University of Pittsburgh
• Subjects: Academic libraries; Access to information; Collaboration; Drug stores; Efficiency, Organizational; Forecasts and trends; Health education; Health sciences; Information professionals; Information seeking behavior; Information sources; Internet resources; Learning; Liaison work; Librarians; Libraries, Medical; Library users; Marketing; Mobile Technology; Original Investigation; Polls & surveys; Portable computers; Professions; Response rates; Scientific and technical libraries; Services; Smartphones; Social networks; Social research; Students; Surveys and Questionnaires; Systematic review; Technical services (Libraries); Technological innovations; Technology - trends; Technology application; Trends; User Input; United Kingdom > UK

At an academic health sciences library serving a wide variety of disciplines, studying library users' technology use provides necessary information on intersection points for library services. Administering a similar survey annually for five years generated a holistic view of users' techno...