Telehealth consultations in general practice during a pandemic lockdown: survey and interviews on patient experiences and preferences

• Published in: BMC family practice Vol. 21; no. 1; pp. 269 - 14
• Main Authors: Imlach, Fiona, McKinlay, Eileen, Middleton, Lesley, Kennedy, Jonathan, Pledger, Megan, Russell, Lynne, Churchward, Marianna, Cumming, Jacqueline, McBride-Henry, Karen
• Format: Journal Article
• Language: English
• Published: England BioMed Central Ltd 13.12.2020; BioMed Central; BMC
• Subjects: Adolescent; Adult; Aged; Appropriate technology; Asian People; Communicable Disease Control; Control; Coronaviruses; COVID-19; Delivery of Health Care; Epidemics; Female; Funding; General Practice; Health care access; Humans; Information technology; Internet; Interviews; Male; Medical consultation; Medical personnel; Middle Aged; New Zealand; Pandemic; Pandemics; Patient experience; Patient Preference; Patient Satisfaction; Patient-centered care; Patient-centred care; Patients; Polls & surveys; Primary care; Primary health care; Privacy; Qualitative Research; Questionnaires; Social networks; Surveys; Surveys and Questionnaires; Telemedicine; Web portals; White People; Young Adult; New Zealand; Pandemic; Delivery of health care; Patient-centred care; Telemedicine; Primary health care; Patient experience

During the first COVID-19 pandemic 'lockdown' in Aotearoa/New Zealand (March-May 2020, in which strict 'stay at home' measures were introduced), general practices were advised to use telephone and video consultations (telehealth) wherever possible instead of the usual in-person v...