Impact of expected waiting time on pediatric outpatient satisfaction: a behavioral experiment study - Zhang, Hui; Tian, Junhua; Shi, Yu; Qian, Yuping; Gao, Xuan; Zhai, Xiaowen (BMC health services research, 2025)
Keywords: Ambulatory medical care; Anxiety; Behavioral experiment; Child; China; Customer satisfaction; Expected waiting time; Experiments; Female; Health Administration; Health Informatics; Hospital patients; Hospitals; Hospitals, Pediatric; Humans; Influenza; Male; Medical history; Medicine; Medicine & Public Health; Mobile commerce; Nursing Research; Outpatients - psychology; Outpatients satisfaction; Patient Satisfaction; Pediatric research; Pediatrics; Public Health; Quality management; Surveys; Time Factors; Waiting Lists; China; Expected waiting time; Behavioral experiment; Outpatients satisfaction