Casting the Net: A Multimodal Network Perspective on User-System Interactions

• Published in: Information systems research Vol. 19; no. 3; pp. 253 - 272
• Main Authors: Kane, Gerald C, Alavi, Maryam
• Format: Journal Article
• Language: English
• Published: Linthicum INFORMS 01.09.2008; The Institute for Operations Research and the Management Sciences (INFORMS); Institute for Operations Research and the Management Sciences
• Subjects: centrality; Computer services industry; Control variables; Data analysis; Diabetes; group-level; Health care; Health care industry; Health care quality; Health maintenance organizations; HMOs; indirect use; Information storage and retrieval systems; Information systems; Information technology; information use; Interpersonal interaction; IS use; Knowledge management; Management; multimodal networks; Quality of care; Social interaction; Social networking; Social networks; Studies; United States
• ISSN: 1047-7047; 1526-5536
• DOI: 10.1287/isre.1070.0158

Information systems (IS) researchers have typically examined the user-system relationship as an isolated dyad between a single, independent user and an individual, freestanding information system. We argue that this conceptualization does not adequately represent most organizations today, in which m...