Compliance with telephone triage advice among adults aged 45 years and older: an Australian data linkage study - Tran, Duong Thuy; Gibson, Amy; Randall, Deborah; Havard, Alys; Byrne, Mary; Robinson, Maureen; Lawler, Anthony; Jorm, Louisa R. (BMC health services research, 2017)
Keywords: Activities of daily living; Age Factors; Aged; Aging; Australia; Call centers; Care and treatment; Cohort analysis; Compliance; Data collection; Data dictionaries; E-health; Emergency medical care; Emergency Service, Hospital - utilization; Female; Health insurance; Health services; Healthdirect helpline; Hospitalization - statistics & numerical data; Hospitals; Humans; Male; Medicare; Middle age; Middle Aged; Middle aged persons; Nurses; Observations; Older patients; Older people; Patient compliance; Patient Compliance - statistics & numerical data; Patient satisfaction; Population; Primary care; Public health; Questionnaires; Referral and Consultation; Self Care; Socioeconomic Factors; Surveys and Questionnaires; Telemedicine; Telephone; Telephone triage; Triage - methods; Australia; Western Australia Australia; Older patients; Telephone triage; Compliance; Australia; Healthdirect helpline