Employer Strategies and Wages in New Service Activities: A Comparison of Co-ordinated and Liberal Market Economies

Using survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. High‐involvement work design and the use of performance‐based pay are significantly positively related to wages, whereas intensive use of performance monitorin...

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Bibliographic Details
Published inBritish journal of industrial relations Vol. 48; no. 2; pp. 400 - 435
Main Authors Batt, Rosemary, Nohara, Hiroatsu, Kwon, Hyunji
Format Journal Article
LanguageEnglish
Published Oxford, UK Blackwell Publishing Ltd 01.06.2010
Wiley
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