Employer Strategies and Wages in New Service Activities: A Comparison of Co-ordinated and Liberal Market Economies
Using survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. High‐involvement work design and the use of performance‐based pay are significantly positively related to wages, whereas intensive use of performance monitorin...
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| Published in | British journal of industrial relations Vol. 48; no. 2; pp. 400 - 435 |
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| Main Authors | , , |
| Format | Journal Article |
| Language | English |
| Published |
Oxford, UK
Blackwell Publishing Ltd
01.06.2010
Wiley |
| Subjects | |
| Online Access | Get full text |
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| Abstract | Using survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. High‐involvement work design and the use of performance‐based pay are significantly positively related to wages, whereas intensive use of performance monitoring is negatively associated with wages. These relationships are larger among liberal economies compared with co‐ordinated ones, but individual country differences are large and, in many cases, do not conform to expectations regarding institutional differences between liberal and co‐ordinated market economies. The exception is Denmark. |
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| AbstractList | Using survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. High-involvement work design and the use of performance-based pay are significantly positively related to wages, whereas intensive use of performance monitoring is negatively associated with wages. These relationships are larger among liberal economies compared with co-ordinated ones, but individual country differences are large and, in many cases, do not conform to expectations regarding institutional differences between liberal and co-ordinated market economies. The exception is Denmark. [PUBLICATION ABSTRACT] Using survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. High‐involvement work design and the use of performance‐based pay are significantly positively related to wages, whereas intensive use of performance monitoring is negatively associated with wages. These relationships are larger among liberal economies compared with co‐ordinated ones, but individual country differences are large and, in many cases, do not conform to expectations regarding institutional differences between liberal and co‐ordinated market economies. The exception is Denmark. Using survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. Highinvolvement work design and the use of performance-based pay are significantly positively related to wages, whereas intensive use of performance monitoring is negatively associated with wages. These relationships are larger among liberal economies compared with co-ordinated ones, but individual country differences are large and, in many cases, do not conform to expectations regarding institutional differences between liberal and co-ordinated market economies. The exception is Denmark. En utilisant des données d'enquête sur les établissements de centre d'appel dans les huit pays, nous examinons les rapports entre les salaires et les pratiques de la gestion des ressource humaines. La conception de travail par l'Implication des salariés et la paye à base de performance sont de façon positive et significative liées aux salaires, alors que l'usage intensif du contrôle de la performance est négativement associé aux salaires. Ces relations sont plus intenses parmi les pays à économie libérale que les pays à économie coordonnée, mais les différences entre les divers pays sont larges. Dans beaucoup de cas, elles ne se conforment pas à notre expectation sur les divergences institutionnelles entre les économies à marché libéral et les économies à marché coordonné. L'unique exception est le Danemark. AbstractUsing survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. High-involvement work design and the use of performance-based pay are significantly positively related to wages, whereas intensive use of performance monitoring is negatively associated with wages. These relationships are larger among liberal economies compared with co-ordinated ones, but individual country differences are large and, in many cases, do not conform to expectations regarding institutional differences between liberal and co-ordinated market economies. The exception is Denmark. Reprinted by permission of Blackwell Publishers |
| Author | Batt, Rosemary Nohara, Hiroatsu Kwon, Hyunji |
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| Keywords | service sector HRM performance-based pay monitoring High-involvement work design wage |
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| Snippet | Using survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. High‐involvement... Using survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. High-involvement... AbstractUsing survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices.... Using survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. Highinvolvement... |
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| SubjectTerms | Correlation analysis Economics and Finance Human resource management Human resources Humanities and Social Sciences Institutions International comparisons Job design Liberalism Market economies Market economy Monitoring Performance appraisal Service industry workers Strategic planning Studies Wage levels Wages & salaries |
| Title | Employer Strategies and Wages in New Service Activities: A Comparison of Co-ordinated and Liberal Market Economies |
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