Understanding Complaints in the Emergency Department

The aim of this research is to identify the main determinants of patients’ complaints and potential mediators and moderators in this regard. This research shows that complaints can result from a complex set of processes involving direct, mediating, and moderating effects. Interventions aimed at redu...

Full description

Saved in:
Bibliographic Details
Published inHealth services insights Vol. 14; p. 11786329211057351
Main Authors Abidova, Alina, da Silva, Pedro Alcântara, Moreira, Sérgio
Format Journal Article
LanguageEnglish
Published London, England SAGE Publications 2021
Sage Publications Ltd
SAGE Publishing
Subjects
Complaints
Emergency medical care
Patient satisfaction
Quality of care
Short Report
frequent users
perceived quality of healthcare
patients’ complaints
frequency of ED experiences
privacy
waiting time for triage
Patient satisfaction
emergency department
Online AccessGet full text

Cover

More Information
Summary:The aim of this research is to identify the main determinants of patients’ complaints and potential mediators and moderators in this regard. This research shows that complaints can result from a complex set of processes involving direct, mediating, and moderating effects. Interventions aimed at reducing patients’ complaints should consider specific patient groups and experiences.
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 23
ISSN:1178-6329
1178-6329
DOI:10.1177/11786329211057351