Patient‐centred care is a way of doing things: How healthcare employees conceptualize patient‐centred care

• Published in: Health expectations : an international journal of public participation in health care and health policy Vol. 21; no. 1; pp. 300 - 307
• Main Authors: Fix, Gemmae M., VanDeusen Lukas, Carol, Bolton, Rendelle E., Hill, Jennifer N., Mueller, Nora, LaVela, Sherri L., Bokhour, Barbara G.
• Format: Journal Article
• Language: English
• Published: England John Wiley & Sons, Inc 01.02.2018; John Wiley and Sons Inc
• Subjects: Analysis; Biopsychosocial aspects; Concept formation; Consent; Corporate culture; Design and construction; Employees; Grounded Theory; Health care; Health care facilities; Health care industry; Health care management; Health services; Health Services Research - methods; Health Services Research - organization & administration; healthcare workers; Holistic medicine; Hospitals; Hospitals, Veterans - organization & administration; Humans; Interviews; Interviews as Topic; Leadership; Medical centers; Medical personnel; Medical research; Medicine, Experimental; Middle management; Middle managers; Organizational aspects; organizational change; Organizational Culture; Original Research Paper; Original Research Papers; Patient care planning; Patient satisfaction; Patient-centered care; Patient-Centered Care - methods; Patients; Patients rights; patient‐centred care; Perceptions; Personnel, Hospital - psychology; Power; Qualitative research; Quality of care; Research design; Researchers; Therapeutic Alliance; Therapeutic alliances; Transformation; Viewing; Workers; United States > US; organizational change; qualitative research; healthcare workers; patient-centred care

Background Patient‐centred care is now ubiquitous in health services research, and healthcare systems are moving ahead with patient‐centred care implementation. Yet, little is known about how healthcare employees, charged with implementing patient‐centred care, conceptualize what they are implementi...