Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge

• Published in: Transportation research. Part E, Logistics and transportation review Vol. 81; pp. 158 - 168
• Main Authors: Lin, Zhibin, Filieri, Raffaele
• Format: Journal Article
• Language: English
• Published: Exeter Elsevier India Pvt Ltd 01.09.2015; Elsevier Sequoia S.A
• Subjects: Airline industry; Airline passenger; Airlines; Airports; Cognitive psychology; Commercial aircraft; Commercial planes; Consumer behavior; Electronic commerce; Logistics; Mathematical models; Mediation; Online; Passengers; Personal innovativeness; Studies; Subjective knowledge; Technology Acceptance Model; Technology adoption; Technology-based self check-in services; Transportation; China; Technology-based self check-in services; Personal innovativeness; Technology Acceptance Model; Airline passenger; Subjective knowledge

•Two psychological factors are integrated into TAM to predict continuance intention.•Both personal innovativeness and subjective knowledge are significant predictors.•Personal innovativeness also has an indirect effect on continuance intention. This study integrates the individual psychology constru...