Teaching patient-centered communication skills: a telephone follow-up curriculum for medical students
To encourage medical students' use of patient-centered skills in core clerkships, we implemented and evaluated a Telephone Follow-up Curriculum focusing on three communication behaviors: tailoring education to patients' level of understanding, promoting adherence by anticipating obstacles,...
Saved in:
Published in | Medical education online Vol. 19; no. 1; p. 22522 |
---|---|
Main Authors | , , , , , , |
Format | Journal Article |
Language | English |
Published |
United States
Taylor & Francis
01.01.2014
Taylor & Francis Ltd Co-Action Publishing Taylor & Francis Group |
Subjects | |
Online Access | Get full text |
Cover
Loading…
Abstract | To encourage medical students' use of patient-centered skills in core clerkships, we implemented and evaluated a Telephone Follow-up Curriculum focusing on three communication behaviors: tailoring education to patients' level of understanding, promoting adherence by anticipating obstacles, and ensuring comprehension by having patients repeat the plans.
The intervention group consisted of two different cohorts of third-year medical students in longitudinal clerkships (n=41); traditional clerkship students comprised the comparison group (n = 185). Intervention students telephoned one to four patients 1 week after seeing them in outpatient clinics or inpatient care to follow up on recommendations. We used surveys, focus groups, and clinical performance examinations to assess student perception, knowledge and skills, and behavior change.
Students found that the curriculum had a positive impact on patient care, although some found the number of calls excessive. Students and faculty reported improvement in students' understanding of patients' health behaviors, knowledge of patient education, and attitudes toward telephone follow-up. Few students changed patient education behaviors or called additional patients. Intervention students scored higher in some communication skills on objective assessments.
A patient-centered communication curriculum can improve student knowledge and skills. While some intervention students perceived that they made too many calls, our data suggest that more calls, an increased sense of patient ownership, and role modeling by clerkship faculty may ensure incorporation and application of skills. |
---|---|
AbstractList | To encourage medical students' use of patient-centered skills in core clerkships, we implemented and evaluated a Telephone Follow-up Curriculum focusing on three communication behaviors: tailoring education to patients' level of understanding, promoting adherence by anticipating obstacles, and ensuring comprehension by having patients repeat the plans.
The intervention group consisted of two different cohorts of third-year medical students in longitudinal clerkships (n=41); traditional clerkship students comprised the comparison group (n = 185). Intervention students telephoned one to four patients 1 week after seeing them in outpatient clinics or inpatient care to follow up on recommendations. We used surveys, focus groups, and clinical performance examinations to assess student perception, knowledge and skills, and behavior change.
Students found that the curriculum had a positive impact on patient care, although some found the number of calls excessive. Students and faculty reported improvement in students' understanding of patients' health behaviors, knowledge of patient education, and attitudes toward telephone follow-up. Few students changed patient education behaviors or called additional patients. Intervention students scored higher in some communication skills on objective assessments.
A patient-centered communication curriculum can improve student knowledge and skills. While some intervention students perceived that they made too many calls, our data suggest that more calls, an increased sense of patient ownership, and role modeling by clerkship faculty may ensure incorporation and application of skills. Background: To encourage medical students’ use of patient-centered skills in core clerkships, we implemented and evaluated a Telephone Follow-up Curriculum focusing on three communication behaviors: tailoring education to patients’ level of understanding, promoting adherence by anticipating obstacles, and ensuring comprehension by having patients repeat the plans. Methods: The intervention group consisted of two different cohorts of third-year medical students in longitudinal clerkships (n=41); traditional clerkship students comprised the comparison group (n =185). Intervention students telephoned one to four patients 1 week after seeing them in outpatient clinics or inpatient care to follow up on recommendations. We used surveys, focus groups, and clinical performance examinations to assess student perception, knowledge and skills, and behavior change. Results: Students found that the curriculum had a positive impact on patient care, although some found the number of calls excessive. Students and faculty reported improvement in students’ understanding of patients’ health behaviors, knowledge of patient education, and attitudes toward telephone follow-up. Few students changed patient education behaviors or called additional patients. Intervention students scored higher in some communication skills on objective assessments. Conclusion: A patient-centered communication curriculum can improve student knowledge and skills. While some intervention students perceived that they made too many calls, our data suggest that more calls, an increased sense of patient ownership, and role modeling by clerkship faculty may ensure incorporation and application of skills. BACKGROUNDTo encourage medical students' use of patient-centered skills in core clerkships, we implemented and evaluated a Telephone Follow-up Curriculum focusing on three communication behaviors: tailoring education to patients' level of understanding, promoting adherence by anticipating obstacles, and ensuring comprehension by having patients repeat the plans. METHODSThe intervention group consisted of two different cohorts of third-year medical students in longitudinal clerkships (n=41); traditional clerkship students comprised the comparison group (n = 185). Intervention students telephoned one to four patients 1 week after seeing them in outpatient clinics or inpatient care to follow up on recommendations. We used surveys, focus groups, and clinical performance examinations to assess student perception, knowledge and skills, and behavior change. RESULTSStudents found that the curriculum had a positive impact on patient care, although some found the number of calls excessive. Students and faculty reported improvement in students' understanding of patients' health behaviors, knowledge of patient education, and attitudes toward telephone follow-up. Few students changed patient education behaviors or called additional patients. Intervention students scored higher in some communication skills on objective assessments. CONCLUSIONA patient-centered communication curriculum can improve student knowledge and skills. While some intervention students perceived that they made too many calls, our data suggest that more calls, an increased sense of patient ownership, and role modeling by clerkship faculty may ensure incorporation and application of skills. |
Author | Chou, Calvin L. Satterfield, Jason Chen, Huiju Carrie Teherani, Arianne Poncelet, Ann Hauer, Karen Saba, George W. |
AuthorAffiliation | 1 Department of Family and Community Medicine, University of California, San Francisco, CA, USA 3 Veterans Affairs Medical Center, San Francisco, CA, USA 2 Department of Medicine, University of California, San Francisco, CA, USA 4 Department of Neurology, University of California, San Francisco, CA, USA 5 Department of Pediatrics, University of California, San Francisco, CA, USA |
AuthorAffiliation_xml | – name: 2 Department of Medicine, University of California, San Francisco, CA, USA – name: 4 Department of Neurology, University of California, San Francisco, CA, USA – name: 3 Veterans Affairs Medical Center, San Francisco, CA, USA – name: 1 Department of Family and Community Medicine, University of California, San Francisco, CA, USA – name: 5 Department of Pediatrics, University of California, San Francisco, CA, USA |
Author_xml | – sequence: 1 givenname: George W. surname: Saba fullname: Saba, George W. email: Gsaba@fcm.ucsf.edu organization: Department of Family and Community MedicineUniversity of California – sequence: 2 givenname: Calvin L. surname: Chou fullname: Chou, Calvin L. organization: Veterans Affairs Medical CenterSan Francisco – sequence: 3 givenname: Jason surname: Satterfield fullname: Satterfield, Jason organization: Department of MedicineUniversity of California – sequence: 4 givenname: Arianne surname: Teherani fullname: Teherani, Arianne organization: Department of MedicineUniversity of California – sequence: 5 givenname: Karen surname: Hauer fullname: Hauer, Karen organization: Department of MedicineUniversity of California – sequence: 6 givenname: Ann surname: Poncelet fullname: Poncelet, Ann organization: Department of NeurologyUniversity of California – sequence: 7 givenname: Huiju Carrie surname: Chen fullname: Chen, Huiju Carrie organization: Department of PediatricsUniversity of California |
BackLink | https://www.ncbi.nlm.nih.gov/pubmed/24767705$$D View this record in MEDLINE/PubMed |
BookMark | eNptkstvFSEUxompsQ9dujWTuHEzV2AYHi5MmsZHkyZu6ppw4cy9XBkYYaZN_3u5vbVpjRs4Ofz4ch7fKTqKKQJCbwledQzTjyOk1Q1RK0p7Sl-gE4KlaKmS5OhJfIxOS9lhTAXu-St0TJngosYnCK7B2K2Pm2Yys4c4t7YekME1No3jEr2t-RSb8suHUD41ppkhwLStVTRDCiHdtsvU2CVnb5ewjDWZmxFc_ReaMi-uypXX6OVgQoE3D_cZ-vn1y_XF9_bqx7fLi_Or1vYdnlsjGWe9wcz1veGEEsCWMCeVASE6SzBxwnLBuAROqRzcQCWVlR6UcnbA3Rm6POi6ZHZ6yn40-U4n4_V9IuWNNnn2NoDujRuMWHfcgWCKgyRcSA5r2VvbO9VVrc8HrWlZ1372Y8kmPBN9_hL9Vm_SjWYYY0VJFfjwIJDT7wXKrEdfLIRgIqSlaNITJRlRal_3-3_QXVpyrKPShFPFmJJSVao9UDanUjIMj8UQrPdm0NUMuppB35uh8u-edvBI_91-BeQB8LFubTS3KQenZ3MXUh6yidYX3f1f-w8DPMdF |
CitedBy_id | crossref_primary_10_1051_tpe_2021002 crossref_primary_10_1016_j_avb_2018_02_004 crossref_primary_10_1080_0142159X_2019_1610559 crossref_primary_10_1007_s40670_021_01331_w crossref_primary_10_1097_ACM_0000000000003622 crossref_primary_10_1080_10872981_2017_1392823 crossref_primary_10_7556_jaoa_2018_155 crossref_primary_10_1111_tct_13675 crossref_primary_10_14423_SMJ_0000000000001522 crossref_primary_10_1016_j_pec_2021_02_039 crossref_primary_10_1007_S40037_020_00635_8 crossref_primary_10_1080_10401334_2018_1468260 crossref_primary_10_1080_13548506_2016_1248450 crossref_primary_10_4300_JGME_D_16_00846_1 crossref_primary_10_1080_10401334_2024_2361913 crossref_primary_10_3946_kjme_2017_51 crossref_primary_10_1016_j_acap_2020_02_019 crossref_primary_10_1097_ACM_0000000000002920 crossref_primary_10_2196_37401 crossref_primary_10_1016_j_amjsurg_2019_11_010 crossref_primary_10_1016_j_nedt_2024_106212 crossref_primary_10_1017_S1460396921000613 crossref_primary_10_1002_14651858_CD012418_pub2 crossref_primary_10_1007_s11606_017_4065_3 crossref_primary_10_1016_j_jacr_2022_08_010 crossref_primary_10_1016_j_jsurg_2019_07_013 crossref_primary_10_1016_j_pec_2020_10_016 crossref_primary_10_3390_brainsci11050613 crossref_primary_10_1007_s11606_022_07773_1 |
Cites_doi | 10.1080/01421590902883056 10.1097/ACM.0000000000000079 10.3402/meo.v16i0.5939 10.1097/ACM.0b013e31816bdad5 10.1080/01421590902889897 10.1080/01421599979059 |
ContentType | Journal Article |
Copyright | 2014 George W. Saba et al. 2014 Copyright Co-Action Publishing 2014 |
Copyright_xml | – notice: 2014 George W. Saba et al. 2014 – notice: Copyright Co-Action Publishing 2014 |
DBID | 0YH CGR CUY CVF ECM EIF NPM AAYXX CITATION 0-V 3V. 7QJ 7RV 7X7 7XB 88E 8FI 8FJ 8FK ABUWG AFKRA ALSLI AZQEC BENPR CCPQU DWQXO FYUFA GHDGH HEHIP K9. KB0 M0S M1P M2S NAPCQ PIMPY PQEST PQQKQ PQUKI PRINS 7X8 5PM DOA |
DOI | 10.3402/meo.v19.22522 |
DatabaseName | Taylor & Francis_OA刊 Medline MEDLINE MEDLINE (Ovid) MEDLINE MEDLINE PubMed CrossRef ProQuest Social Sciences Premium Collection【Remote access available】 ProQuest Central (Corporate) Applied Social Sciences Index & Abstracts (ASSIA) Proquest Nursing & Allied Health Source Health Medical collection ProQuest Central (purchase pre-March 2016) Medical Database (Alumni Edition) Hospital Premium Collection Hospital Premium Collection (Alumni Edition) ProQuest Central (Alumni) (purchase pre-March 2016) ProQuest Central (Alumni) ProQuest Central UK/Ireland Social Science Premium Collection ProQuest Central Essentials AUTh Library subscriptions: ProQuest Central ProQuest One Community College ProQuest Central Health Research Premium Collection Health Research Premium Collection (Alumni) Sociology Collection ProQuest Health & Medical Complete (Alumni) Nursing & Allied Health Database (Alumni Edition) Health & Medical Collection (Alumni Edition) PML(ProQuest Medical Library) Sociology Database Nursing & Allied Health Premium ProQuest - Publicly Available Content Database ProQuest One Academic Eastern Edition (DO NOT USE) ProQuest One Academic ProQuest One Academic UKI Edition ProQuest Central China MEDLINE - Academic PubMed Central (Full Participant titles) Directory of Open Access Journals |
DatabaseTitle | MEDLINE Medline Complete MEDLINE with Full Text PubMed MEDLINE (Ovid) CrossRef Publicly Available Content Database ProQuest Central Essentials ProQuest Health & Medical Complete (Alumni) ProQuest Central (Alumni Edition) ProQuest One Community College Applied Social Sciences Index and Abstracts (ASSIA) ProQuest Central China ProQuest Central Health Research Premium Collection Health and Medicine Complete (Alumni Edition) ProQuest Central Korea ProQuest Sociology Collection ProQuest Sociology ProQuest Medical Library (Alumni) Social Science Premium Collection ProQuest One Academic Eastern Edition ProQuest Nursing & Allied Health Source ProQuest Hospital Collection Sociology Collection Health Research Premium Collection (Alumni) ProQuest Hospital Collection (Alumni) Nursing & Allied Health Premium ProQuest Health & Medical Complete ProQuest Medical Library ProQuest Social Sciences Premium Collection ProQuest One Academic UKI Edition ProQuest Nursing & Allied Health Source (Alumni) ProQuest One Academic ProQuest Central (Alumni) MEDLINE - Academic |
DatabaseTitleList | MEDLINE - Academic MEDLINE Publicly Available Content Database |
Database_xml | – sequence: 1 dbid: DOA name: Open Access: DOAJ - Directory of Open Access Journals url: https://www.doaj.org/ sourceTypes: Open Website – sequence: 2 dbid: NPM name: PubMed url: https://proxy.k.utb.cz/login?url=http://www.ncbi.nlm.nih.gov/entrez/query.fcgi?db=PubMed sourceTypes: Index Database – sequence: 3 dbid: EIF name: MEDLINE url: https://proxy.k.utb.cz/login?url=https://www.webofscience.com/wos/medline/basic-search sourceTypes: Index Database – sequence: 4 dbid: 0YH name: Taylor & Francis (Open access) url: https://www.tandfonline.com sourceTypes: Publisher – sequence: 5 dbid: BENPR name: AUTh Library subscriptions: ProQuest Central url: https://www.proquest.com/central sourceTypes: Aggregation Database |
DeliveryMethod | fulltext_linktorsrc |
Discipline | Medicine Education |
EISSN | 1087-2981 |
EndPage | 22522 |
ExternalDocumentID | oai_doaj_org_article_5adfa7b36de7496e816786eb85cc5d93 3513551061 10_3402_meo_v19_22522 24767705 11816197 |
Genre | Research Articles Research Support, Non-U.S. Gov't Journal Article Research Support, N.I.H., Extramural |
GeographicLocations | San Francisco California |
GeographicLocations_xml | – name: San Francisco California |
GrantInformation_xml | – fundername: NCCIH NIH HHS grantid: K07AT003131 |
GroupedDBID | --- 0-V 0YH 29M 2WC 3V. 53G 5GY 5VS 7RV 7X7 88E 8FI 8FJ 8WT ABDBF ABIVO ABPTK ABUWG ACGFS ACHQT ACIHN ADBBV ADRAZ AEAQA AFKRA AHMBA ALMA_UNASSIGNED_HOLDINGS ALSLI AOIJS ARALO ASOEW BAWUL BCNDV BENPR BKEYQ BPHCQ BVXVI CCPQU CS3 DIK DWQXO E3Z EAD EAP EBD EBS EJD ESX F5P FRP FYUFA GROUPED_DOAJ GX1 HEHIP HMCUK HYE IPNFZ KQ8 M1P M2S M48 M4Z M~E NAPCQ O5R O5S OK1 P2P PIMPY PQQKQ PROAC PSQYO RIG RNS RPM TFW TR2 UKHRP W2D XSB ~8M ALIPV CGR CUY CVF ECM EIF H13 NPM TDBHL AAYXX CITATION 7QJ 7XB 8FK AZQEC K9. PQEST PQUKI PRINS 7X8 5PM |
ID | FETCH-LOGICAL-c530t-a84645a04d55a6121e0c14d89ae773c101d7c67468e6228fdf28284d5f99dcf03 |
IEDL.DBID | RPM |
ISSN | 1087-2981 |
IngestDate | Fri Oct 04 13:10:46 EDT 2024 Tue Sep 17 21:18:47 EDT 2024 Wed Jul 24 12:51:40 EDT 2024 Thu Oct 10 16:11:47 EDT 2024 Fri Aug 23 01:11:53 EDT 2024 Sat Sep 28 07:54:26 EDT 2024 Thu Dec 28 09:15:54 EST 2023 |
IsDoiOpenAccess | true |
IsOpenAccess | true |
IsPeerReviewed | true |
IsScholarly | true |
Issue | 1 |
Keywords | medical education patient-centered care continuity of patient care clinical clerkship undergraduate physician–patient relationship |
Language | English |
License | open-access: http://creativecommons.org/licenses/by/4.0/: This is an Open Access article distributed under the terms of the Creative Commons CC-BY 4.0 License (http://creativecommons.org/licenses/by/4.0/), allowing third parties to copy and redistribute the material in any medium or format and to remix, transform, and build upon the material for any purpose, even commercially, provided the original work is properly cited and states its license. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. |
LinkModel | DirectLink |
MergedId | FETCHMERGED-LOGICAL-c530t-a84645a04d55a6121e0c14d89ae773c101d7c67468e6228fdf28284d5f99dcf03 |
Notes | ObjectType-Article-1 SourceType-Scholarly Journals-1 ObjectType-Feature-2 content type line 23 |
OpenAccessLink | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4000921/ |
PMID | 24767705 |
PQID | 1629449889 |
PQPubID | 2030042 |
PageCount | 1 |
ParticipantIDs | proquest_miscellaneous_1519841990 pubmedcentral_primary_oai_pubmedcentral_nih_gov_4000921 crossref_primary_10_3402_meo_v19_22522 doaj_primary_oai_doaj_org_article_5adfa7b36de7496e816786eb85cc5d93 proquest_journals_1629449889 pubmed_primary_24767705 informaworld_taylorfrancis_310_3402_meo_v19_22522 |
PublicationCentury | 2000 |
PublicationDate | 2014-01-01 |
PublicationDateYYYYMMDD | 2014-01-01 |
PublicationDate_xml | – month: 01 year: 2014 text: 2014-01-01 day: 01 |
PublicationDecade | 2010 |
PublicationPlace | United States |
PublicationPlace_xml | – name: United States – name: Abingdon |
PublicationTitle | Medical education online |
PublicationTitleAlternate | Med Educ Online |
PublicationYear | 2014 |
Publisher | Taylor & Francis Taylor & Francis Ltd Co-Action Publishing Taylor & Francis Group |
Publisher_xml | – name: Taylor & Francis – name: Taylor & Francis Ltd – name: Co-Action Publishing – name: Taylor & Francis Group |
References | 16079372 - N Engl J Med. 2005 Aug 4;353(5):487-97 21281174 - Med Teach. 1999;21(6):553-62 16869919 - Med Educ. 2006 Aug;40(8):746-9 15618088 - Acad Med. 2005 Jan;80(1):29-32 17314348 - N Engl J Med. 2007 Feb 22;356(8):858-66 18448900 - Acad Med. 2008 May;83(5):467-75 22030757 - Acad Med. 2011 Dec;86(12):1560-5 19550175 - Acad Med. 2009 Jul;84(7):851-8 19550174 - Acad Med. 2009 Jul;84(7):844-50 21475642 - Med Educ Online. 2011;16. doi: 10.3402/meo.v16i0.5939 19404891 - Med Teach. 2009 Apr;31(4):282-98 21436664 - Acad Med. 2011 May;86(5):628-39 12220367 - J Gen Intern Med. 2002 Sep;17(9):704-8 20606179 - Health Aff (Millwood). 2010 Jul;29(7):1310-8 23530678 - Teach Learn Med. 2013;25(2):155-8 19276220 - Chronic Illn. 2009 Mar;5(1):7-14 16499474 - J Palliat Med. 2005;8 Suppl 1:S95-102 12523921 - Arch Intern Med. 2003 Jan 13;163(1):83-90 19404890 - Med Teach. 2009 Apr;31(4):299-318 24448048 - Acad Med. 2014 Mar;89(3):477-81 7945681 - Acad Med. 1994 Nov;69(11):861-71 22691149 - Med Educ. 2012 Jul;46(7):698-710 15950831 - Patient Educ Couns. 2005 Jul;58(1):4-12 11032203 - J Fam Pract. 2000 Sep;49(9):796-804 Sigall KB (CIT0021) 2008; 83 CIT0014 Koch PE (CIT0009) 2014; 89 Harden RM (CIT0018) 1999; 21 CIT0017 CIT0019 |
References_xml | – ident: CIT0019 doi: 10.1080/01421590902883056 – volume: 89 start-page: 1 year: 2014 ident: CIT0009 publication-title: Acad Med doi: 10.1097/ACM.0000000000000079 contributor: fullname: Koch PE – ident: CIT0014 doi: 10.3402/meo.v16i0.5939 – volume: 83 start-page: 467 year: 2008 ident: CIT0021 publication-title: Acad Med doi: 10.1097/ACM.0b013e31816bdad5 contributor: fullname: Sigall KB – ident: CIT0017 doi: 10.1080/01421590902889897 – volume: 21 start-page: 553 year: 1999 ident: CIT0018 publication-title: Med Teach doi: 10.1080/01421599979059 contributor: fullname: Harden RM |
SSID | ssj0027056 |
Score | 2.123672 |
Snippet | To encourage medical students' use of patient-centered skills in core clerkships, we implemented and evaluated a Telephone Follow-up Curriculum focusing on... Background: To encourage medical students' use of patient-centered skills in core clerkships, we implemented and evaluated a Telephone Follow-up Curriculum... BACKGROUNDTo encourage medical students' use of patient-centered skills in core clerkships, we implemented and evaluated a Telephone Follow-up Curriculum... Background: To encourage medical students’ use of patient-centered skills in core clerkships, we implemented and evaluated a Telephone Follow-up Curriculum... |
SourceID | doaj pubmedcentral proquest crossref pubmed informaworld |
SourceType | Open Website Open Access Repository Aggregation Database Index Database Publisher |
StartPage | 22522 |
SubjectTerms | Behavior clinical clerkship Clinical Clerkship - organization & administration Clinical Competence Communication continuity of patient care Curriculum Data analysis education Education, Medical, Undergraduate - organization & administration Health Knowledge, Attitudes, Practice Hospitalization Hospitals Humans Intervention medical Medicine Patient education patient-centered care Patient-Centered Care - organization & administration Physician-Patient Relations physician-patient relationship Program Evaluation Students, Medical Studies Teaching Telephone undergraduate Variance analysis |
SummonAdditionalLinks | – databaseName: Directory of Open Access Journals dbid: DOA link: http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV1LT9wwEB5VHBAXRCmPUEBGqnoLrB0_e2srEEKiJ5C4WY7tqAjYXZEs_fsdx9nVLqLi0qttJY5n7JnPM_kG4Iuq8GAMNJRaOFaiB67L2iFY4TWLQtXoIPRk1de_5OUtv7oTd0ulvlJOWKYHzgt3JlxonKorGaLiRkZN8XiVsdbCexFM5vmkYg6m5lAL7Xpm1KwQIJ09xcnpCzWnqLyMrVignqj_FU3pW87m65zJJSN0sQWbg_dIvudZf4QPcbydCi8PSRrbsH49xMo_QbwZEiXJwJ1apoem0pzEL_8VQtqH-8fH9htxpEMblHLVI2lQPSZ_ytmU-MUdITY-k6cc2CFt5sRsd-D24vzm52U5FFUovahGXel0imW6EQ9CuEQfFkee8qCNi0pVHndoUF4qLnWUjOkmNAmU4ejGmOCbUbULa2OcyD4QZRwX2iFA5DVHGKlxkDSJgM856lRTwNf5Qttp5s6wiDmSRCxKBPG5sb1ECviRxLAYlCiv-wZUBDsogn1PEQqgy0K0XX_j0eTyJLb6x4sP55K2w95tLZUMv8hobQo4WXTjrkuhFDeOkxmOQcdXc4qmvIC9rBiL2TOupEIFLECtqMzK5632jO9_98zePLm8jB78j_X4DBvo3PF8XXQIa93zLB6hA9XVx_1e-QujrBvR priority: 102 providerName: Directory of Open Access Journals – databaseName: Health Medical collection dbid: 7X7 link: http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwfV1Lb9QwEB5BkRCXijcpBRkJcUu7dvzspQJEVSGVUyvtzXJsByrazXaTLX-fceJddivgaluJ4xl7vplxvgF4ryo8GAMNpRaOlYjAdVk7dFZ4zaJQNQKEgaz67Js8veBfp2KaA25dvla5OhOHgzq0PsXID6lkhnOjtTme35SpalTKruYSGvfhAWUIJlCf1XTD4ULrPvJqVugmHV7H9uCWmgNUYca27NBA13-HrPRvkPPuzckNU3TyGHYzhiQfR6E_gXtx9hQenuUs-TOI5_mKJMmsqWV6UCrKSfzm_yCk-3l5ddUdEUd6tD7plnokDSpG-6tczolfRwexcUGux5QO6UY2zO45XJx8Of98WuZyCqUX1aQvnU5ZTDfhQQiXiMPixFMetHFRqcrj3gzKS8WljpIx3YQmuWM4ujEm-GZSvYCdGU7kFRBlHBfaoWvIa44OpMZB0iTqPeeoU00BH1aLa-cja4ZFbyNJwaIU0DM3dpBCAZ_S0q8HJbLroaFdfLd571jhQuNUXckQFTcyaooWVsZaC-9FMFUBdFNwth9iHc1YmMRW_3jx_kq6Nu_azv7RsQLerbtxv6UkipvFdoljEPJqTtGIF_ByVIb17BlXUqHSFaC21GTr87Z7Zpc_Bk5vnsAuo3v_n9ZreISAjY8hoH3Y6RfL-AZBUV-_HTT_Nwi9Dwk priority: 102 providerName: ProQuest – databaseName: Scholars Portal Journals (Open Access) dbid: M48 link: http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV3db9MwED-hISFeEIyvjIGMNPGWUjv-REII0KYJqXtapb1Zju1s07p2a1I-_nvOSdq1Y3vj1XYS23fnu5_t_A5gTxW4MAYaci0cyzEC13npEKzwkkWhSgwQWrLq0ZE8HPMfJ-LkhlKon8D6TmiX8kmN55PB7-s_X9DgPyfEifDn42WcDX5SM0DVZLgaP2S84EnZR1zfYC909B3F5r-PbLiklrn_Fm_pXdHn7UuUa17p4Ck86cNJ8rWT_zN4EKfbKRNzf2tjGx6N-sPz5xCP-5uTpCdTzdNLU65O4td_EyH1xflkUn8ijjTolNLl9Ugq1JfZr3xxRfxq0xAL5-SyO-khdUeSWb-A8cH-8ffDvM-ykHtRDJvc6XS46YY8COESn1gcesqDNi4qVXg02aC8VFzqKBnTVagSSsPWlTHBV8PiJWxNsSOvgSjjuNAOESMvOeJKjY2kSYx8zlGnqgw-LCfaXnVkGhZBSJKIRYkgYDe2lUgG35IYVo0SB3ZbMJuf2t6krHChcqosZIiKGxk1RccrY6mF9yKYIgO6LkTbtFsgVZevxBb3fHh3KWm71EVLJcMRGa1NBu9X1WiG6WzFTeNsgW0wEtacom_P4FWnGKveM66kQgXMQG2ozMbwNmum52ct1TdPMTCjO_9jPt7AY4z2eLd_tAtbzXwR32JE1ZTvWlv5CzmBItM priority: 102 providerName: Scholars Portal – databaseName: Taylor & Francis_OA刊 dbid: 0YH link: http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwnV1LT9wwELYQlVAvVQt9hEJlpKq30Njxs7cWFa0qwQkkerIcP1pU2EWbbPn7jO2w7NL20mvi3Y0zM57vs2e_Qei9bGFh9MTXiltaAwJXdWeBrLCOBi47AAhZrPrkVEzO2bcLfrHS6iuVVSYOHYtQRF6rU3DbLncgaYHufLwOs8PfRB-CK1JYfZ9QgNzJxZvvkweuBYm9SGr--ZG1FJSV-h_plP4NbT4umlzJQsfP0bMRPuLPxd4v0EaYbqfOy2OVxjbaOhkPy3dQOBsrJfEonlqnL029ObFb_VsI7n9dXl31n7DFAyShVKwecAT_mN3WixvslpuEcHGOr8vJDu6LKGb_Ep0ffz07mtRjV4Xa8bYZaqvSYaZtmOfcJv2w0DjCvNI2SNk6CFEvnZBMqCAoVdHHxMpgdNTau9i0r9DmFB7kDcJSW8aVBYbIOgY8UsEgoZMCn7XEylihD_cv2twU8QwDpCNZxIBFgKBrky1SoS_JDMtBSfM6X5jNf5gxhAy3PlrZtcIHybQIikCiFaFT3DnudVshsmpEM-Qtj1j6k5j2Hz-8d29pMwZvb4igMCOtlK7QwfI2hF06S7HTMFvAGEC-ihHI5RV6XRxj-fSUSSHBASsk11xmbXrrd6aXP7O0N0uYl5Ld_5jKW_QUwBwr20N7aHOYL8I-AKahe5dD4w4O7RaB priority: 102 providerName: Taylor & Francis |
Title | Teaching patient-centered communication skills: a telephone follow-up curriculum for medical students |
URI | https://www.tandfonline.com/doi/abs/10.3402/meo.v19.22522 https://www.ncbi.nlm.nih.gov/pubmed/24767705 https://www.proquest.com/docview/1629449889 https://search.proquest.com/docview/1519841990 https://pubmed.ncbi.nlm.nih.gov/PMC4000921 https://doaj.org/article/5adfa7b36de7496e816786eb85cc5d93 |
Volume | 19 |
hasFullText | 1 |
inHoldings | 1 |
isFullTextHit | |
isPrint | |
link | http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwnV1Lj9MwEB5tFwlxQbwJLJWRELe0efjJjV3tqkLqaoW6opwix3GWijatmhT-PmMnqdoVXLj4YDuJnRln5rMn3wB8ECl-GIu4CCXTSYgeuAxzjWCF5ollIkcHwZNVT6_55JZ-mbP5CbD-XxgftG_yxaharkbV4oePrdyszLiPExvfTC-o8wySeDyAgUjTHqL3KAtNekummSI2Gq_sevQrViPU28Slrkmo4EK4bHUHdsjT9d8jK_2by3k_cvLAFF09gcedD0k-t2N9Cie2egYPp90p-XOwsy5EknSsqaG7kUvKSczh_yCk_rlYLutPRJMGrY-LUrekRMVY_w53G2L2u4NYuSWr9kiH1C0bZv0Cbq8uZxeTsEunEBqWRk2opTvF1BEtGNOOOMxGJqaFVNoKkRpcm4UwXFAuLU8SWRalg2PYu1SqMGWUvoTTCgfyGohQmjKpERrSnCKAlNiJK0e9p3WsRRnAx_7lZpuWNSNDtOEEkqFAEJmrzAskgHP36vedHNm1r1hv77JO5BnTRalFnvLCCqq4lTFaWG5zyYxhhUoDiA8FlzV-r6NsE5Nk6T8efNZLN-tWbZ3FPMEZKSlVAO_3zbje3CGKrux6h33Q5ZU0RiMewKtWGfaj73UrAHGkJkfTO25BFfec3p1Kv_nvK9_CI_TlaLs7dAanzXZn36G_1ORDGETfJ1iKucBSfpsN4cH55fXN16HfgcBySuXQr6I_ChkeDA |
link.rule.ids | 230,315,733,786,790,870,891,2115,2236,4158,12083,21416,24346,27533,27955,27956,31752,31753,33777,33778,43343,43838,53825,53827,59496,59497,74100,74657 |
linkProvider | National Library of Medicine |
linkToHtml | http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwfV3db9MwED_BkIAXxDeBAUZCvGVr4m9eECCmAuueOqlvlmM7Y2JrSpPCv885cUs7Aa-2lTi-O99nfgfwWlK8GH3hc8VtmaMFrvLKorPCqjJwWaGB0INVT07E-JR9mfFZCri1qaxyfSf2F7VvXIyRHxai1IxppfS7xY88do2K2dXUQuM63GCUssjncrblcKF2H3A1KbpJh5ehOfhZ6ANk4bLc0UM9XP8VsNK_mZxXKye3VNHRXbiTbEjyfiD6PbgW5vfh5iRlyR9AmKYSSZJQU_P4oNiUk7jt_0FI-_384qJ9SyzpUPvEKvVAamSM5le-WhC3iQ7i4JJcDikd0g5omO1DOD36NP04zlM7hdxxOupyq2IW046Y59xG4LAwcgXzStsgJXUom146IZlQQZSlqn0d3TFcXWvtXT2ij2Bvjht5AkRqy7iy6BqyiqEDqXCR0BF6z9rCyjqDN-vDNYsBNcOgtxGpYJAK6Jlr01Mhgw_x6DeLIth1P9Asz0ySHcOtr62sqPBBMi2CKlDDilAp7hz3mmZQbBPOdH2sox4akxj6jxfvr6lrktS25g-PZfBqM43yFpModh6aFa5Bk1exApV4Bo8HZtjsvmRSSGS6DOQOm-x83u7M_Pxbj-nNorFbFk__v62XcGs8nRyb488nX5_BbTTe2BAO2oe9brkKz9FA6qoXvRT8BuiPEfY |
linkToPdf | http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwfV3db9MwED_BJk28oPEd2MBIiLesTeJPXtAGq8bHqglt0t4sx3ZgYmtKk45_n3Pidu0EvCZW4vjufPfzXX4H8EYUuDG6zKWSmTzFCFympUGwQsvcM1FigNCRVR-P-dEZ_XzOzmP9UxPLKhd7YrdRu9qGM_JBxnNFqZJSDapYFnHycfR--isNHaRCpjW207gLm4JyhkBs8-BwfPLtBn6hr-9ZNgsETYMrX-9dZ2oPFTrP17xSR95_i7r0bwHo7TrKFcc02ob7MaIk-70KPIA7fvIQto5jzvwR-NNYMEkih2oaHhRadBK7-ncIaX5eXF4274ghLfqiULPuSYVqUv9O51Nil2eFeHFGrvoED2l6bszmMZyNDk8_HKWxuUJqWTFsUyNDTtMMqWPMBBoxP7QZdVIZL0Rh0VKdsBxXUnqe57JyVQBnOLpSytlqWDyBjQlO5BkQoQxl0iBQpCVFOClxEFeBiM-YzIgqgbeLxdXTnkNDI_YIUtAoBcTpSndSSOAgLP1yUKC-7i7Us-86WpJmxlVGlAV3XlDFvczQ33JfSmYtc6pIIFsVnG67k4-qb1Oii3-8eGchXR1tuNE3GpfA6-VttL6QUjETX89xDAbAkmbo0hN42ivDcvY5FVyg0iUg1tRk7fPW70wufnQM3zSEvnn2_P_TegVbaAL666fxlxdwDyM52p8N7cBGO5v7XYyW2vJlNIM_SckXmQ |
openUrl | ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Teaching+patient-centered+communication+skills%3A+a+telephone+follow-up+curriculum+for+medical+students&rft.jtitle=Medical+education+online&rft.au=George+W.+Saba&rft.au=Calvin+L.+Chou&rft.au=Jason+Satterfield&rft.au=Arianne+Teherani&rft.date=2014-01-01&rft.pub=Taylor+%26+Francis+Group&rft.eissn=1087-2981&rft.volume=19&rft.spage=1&rft.epage=10&rft_id=info:doi/10.3402%2Fmeo.v19.22522&rft.externalDBID=DOA&rft.externalDocID=oai_doaj_org_article_5adfa7b36de7496e816786eb85cc5d93 |
thumbnail_l | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/lc.gif&issn=1087-2981&client=summon |
thumbnail_m | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/mc.gif&issn=1087-2981&client=summon |
thumbnail_s | http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/sc.gif&issn=1087-2981&client=summon |