Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry

• Published in: Information systems research Vol. 16; no. 1; pp. 61 - 84
• Main Authors: Zhu, Kevin, Kraemer, Kenneth L
• Format: Journal Article
• Language: English
• Published: Linthicum INFORMS 01.03.2005; The Institute for Operations Research and the Management Sciences (INFORMS); Institute for Operations Research and the Management Sciences
• Subjects: Analysis; back-end integration; Business innovation; Business structures; Computer services industry; Developing countries; Diffusion of innovations; e-business; Economic value; Electronic commerce; Electronic data interchange; Environmental technology; firm performance; Information economics; Information storage and retrieval systems; Information technology; innovation; Innovations; Integration; International; international perspective; Internet; Investments; IT investment; LDCs; resource-based view; Retail industries; Retailing industry; Statistical analysis; Structural equation modeling; Studies; Technological innovation; Technological planning; Technology; technology diffusion; value; Value analysis; Value chain; Value creation; United States

Grounded in the innovation diffusion literature and the resource-based theory, this paper develops an integrative research model for assessing the diffusion and consequence of e-business at the firm level. Unlike the typical focus on adoption as found in the literature, we focus on postadoption stag...