Information Overload and the Message Dynamics of Online Interaction Spaces: A Theoretical Model and Empirical Exploration

• Published in: Information systems research Vol. 15; no. 2; pp. 194 - 210
• Main Authors: Jones, Quentin, Ravid, Gilad, Rafaeli, Sheizaf
• Format: Journal Article
• Language: English
• Published: Linthicum INFORMS 01.06.2004; The Institute for Operations Research and the Management Sciences (INFORMS); Institute for Operations Research and the Management Sciences
• Subjects: Communication; Computer mediated communication; Computer mediated communications; computer supported cooperative work; Group dynamics; Group size; human-computer interaction; Hypotheses; Information dissemination; Information overload; Information storage and retrieval systems; Information systems; interaction coping strategies; Interactive computer systems; Internet; message dynamics; Modeling; Newsgroups; online group discourse; Organizational behavior; Quantiles; Research methods; Social interaction; Studies; Technology; User behavior; Validity; Virtual communities; virtual community; Virtual reality

Online spaces that enable shared public interpersonal communications are of significant social, organizational, and economic importance. In this paper, a theoretical model and associated unobtrusive method are proposed for researching the relationship between online spaces and the behavior they host...