Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam

• Published in: International Journal of Educational Technology in Higher Education Vol. 16; no. 1; pp. 1 - 26
• Main Authors: Pham, Long, Limbu, Yam B., Bui, Trung K., Nguyen, Hien T., Pham, Huong T.
• Format: Journal Article
• Language: English
• Published: Cham Springer International Publishing 08.03.2019; Springer Nature B.V; SpringerOpen
• Subjects: Colleges & universities; Computer Appl. in Social and Behavioral Sciences; Computer Science; Computers and Education; Distance learning; E-learning service quality; E-learning student loyalty; E-learning student satisfaction; Educational materials; Educational Technology; Factor analysis; Higher Education; Humanities; Information Systems Applications (incl.Internet); Law; Online instruction; Quality management; Quality of service; Research Article; Statistics for Social Sciences; Student Satisfaction; Universities; Vietnam; Vietnam; Vietnam; E-learning service quality; E-learning student loyalty; E-learning student satisfaction

Prior studies on e-learning service quality were conducted mainly in developed countries; however, little effort has been made in emerging countries. This study examines the relationships among e-learning service quality attributes, overall e-learning service quality, e-learning student satisfaction...