Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam - Pham, Long; Limbu, Yam B.; Bui, Trung K.; Nguyen, Hien T.; Pham, Huong T. (International Journal of Educational Technology in Higher Education, 2019)
Keywords: Colleges & universities; Computer Appl. in Social and Behavioral Sciences; Computer Science; Computers and Education; Distance learning; E-learning service quality; E-learning student loyalty; E-learning student satisfaction; Educational materials; Educational Technology; Factor analysis; Higher Education; Humanities; Information Systems Applications (incl.Internet); Law; Online instruction; Quality management; Quality of service; Research Article; Statistics for Social Sciences; Student Satisfaction; Universities; Vietnam; Vietnam; Vietnam; E-learning service quality; E-learning student loyalty; E-learning student satisfaction