The Personalization of Conversational Agents in Health Care: Systematic Review - Kocaballi, Ahmet Baki; Berkovsky, Shlomo; Quiroz, Juan C; Laranjo, Liliana; Tong, Huong Ly; Rezazadegan, Dana; Briatore, Agustina; Coiera, Enrico (Journal of medical Internet research, 2019)
Keywords: Agents; Automation; Caregivers; Clinical outcomes; Consumers; Customization; Decision making; Delivery of Health Care - methods; Health status; Humans; Interactive computer systems; Interfaces; Language; Medical personnel; Medical screening; Medicine; Natural language; Precision Medicine - methods; Privacy; Research subjects; Review; Systematic review; User experience; User satisfaction; Verbal communication; Warnings; personalization; conversational agents; customization; conversational interfaces; dialogue systems; adaptive systems; health care