The application of a behavioural approach to building evaluation

• Published in: Facilities (Bradford, West Yorkshire, England) Vol. 23; no. 9/10; pp. 393 - 415
• Main Author: Fleming, David
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Group Publishing Limited 01.01.2005
• Subjects: Behavioural; Beta; Buildings; Business metrics; Correlation; Delphi; Delphi method; Design; Facilities management; Financing; Methodology; Office space; Perception; Perceptions; Performance assessment; Performance measurement quality; Presses; Productivity; Ratings; Research methodology; Research projects; Studies; Virtual offices; Work environment; Performance measurement (quality); Buildings
• ISSN: 0263-2772; 1758-7131
• DOI: 10.1108/02632770510602342

Purpose - Whilst criticisms of current research methodology and method when assessing the performance of a building can be suggested, no practical or achievable alternatives have been found. It suggests that existing approaches fail to consider the often-irrational perceptions of humans who inhabit the buildings. This paper proposes a change in both methodology and method when assessing building performance.Design methodology approach - The method developed for this research project involved a four-stage process which was designed to achieve consistency with the methodology. Fundamental to the methodological approach taken and developed in this research is the concept of beta press. The variables used for analysis must be those chosen by participants in the building and not the alpha press variables of non-participant observers. The method chosen for collection of the participant variables was focus group meetings incorporating a modified Delphi selection exercise. A survey sought information on the occupier's personal working space.Findings - There are a number of variables that are performing well in terms of matching occupiers' rating of importance and their satisfaction with the subject building. There are also a number of variables where perceived performance exceeds importance. Only where there is a significant difference in the distribution is there an issue to be identified.Research limitations implications - Further research could be to develop this methodological approach to investigate the possibility of correlating the results with investment performance of buildings. This may seek to establish relationships between yields, rent levels and occupancy rates with the perception mapping of the occupants. In the short-term research of this nature may be used by organisations to better understand the behaviour of their workforce in the work environment. It can isolate issues or clusters of issues that can be addressed and immediate results can be considered.Originality value - This research has provided a justification and rationale for an alternative methodological approach to the evaluation of building performance. Previous research in this field has been largely positivist and has not considered a behavioural dimension.