Workplace Incivility and Employee Performance: Does Trust in Supervisors Matter? (A Dual Theory Perspective)

Employee performance is the backbone of achieving competitiveness and sustainability. This study aims to examine the impact of workplace incivility on employee performance. In addition, trust in supervisors is examined as a mediator. The conservation of resources (COR) theory and Maslow’s hierarchy...

Full description

Saved in:
Bibliographic Details
Published inBehavioral sciences Vol. 12; no. 12; p. 513
Main Authors Saleem, Farida, Malik, Muhammad Imran, Asif, Iqra, Qasim, Awais
Format Journal Article
LanguageEnglish
Published Switzerland MDPI AG 15.12.2022
MDPI
Subjects
Analysis
conservation of resources theory
Deviance
Employee development
Employee performance
Employees
incivility
Job satisfaction
Maslow’s hierarchy of needs
Organizational behavior
Supervisors
trust in supervisors
Pakistan
Maslow’s hierarchy of needs
trust in supervisors
performance
conservation of resources theory
incivility
Online AccessGet full text

Cover

Abstract Employee performance is the backbone of achieving competitiveness and sustainability. This study aims to examine the impact of workplace incivility on employee performance. In addition, trust in supervisors is examined as a mediator. The conservation of resources (COR) theory and Maslow’s hierarchy of needs theory provided the grounds for developing the framework. The data were collected through closed-ended questionnaires and were analyzed using structural equation modeling with SmartPLS. The results affirmed that incivility is harmful to the performance of employees, and that trust in supervisors helps employees to perform well. The trust in the supervisor significantly mediates the incivility–performance relationship. The examination of the proposed model through the lens of two theories as well as the study of low-intensity deviant workplace behavior in a collectivist and developing economy are the contributions of this study to the growing body of literature. However, the use of a single sector was one of the limitations of this study.
AbstractList Employee performance is the backbone of achieving competitiveness and sustainability. This study aims to examine the impact of workplace incivility on employee performance. In addition, trust in supervisors is examined as a mediator. The conservation of resources (COR) theory and Maslow's hierarchy of needs theory provided the grounds for developing the framework. The data were collected through closed-ended questionnaires and were analyzed using structural equation modeling with SmartPLS. The results affirmed that incivility is harmful to the performance of employees, and that trust in supervisors helps employees to perform well. The trust in the supervisor significantly mediates the incivility-performance relationship. The examination of the proposed model through the lens of two theories as well as the study of low-intensity deviant workplace behavior in a collectivist and developing economy are the contributions of this study to the growing body of literature. However, the use of a single sector was one of the limitations of this study.
Employee performance is the backbone of achieving competitiveness and sustainability. This study aims to examine the impact of workplace incivility on employee performance. In addition, trust in supervisors is examined as a mediator. The conservation of resources (COR) theory and Maslow's hierarchy of needs theory provided the grounds for developing the framework. The data were collected through closed-ended questionnaires and were analyzed using structural equation modeling with SmartPLS. The results affirmed that incivility is harmful to the performance of employees, and that trust in supervisors helps employees to perform well. The trust in the supervisor significantly mediates the incivility-performance relationship. The examination of the proposed model through the lens of two theories as well as the study of low-intensity deviant workplace behavior in a collectivist and developing economy are the contributions of this study to the growing body of literature. However, the use of a single sector was one of the limitations of this study.Employee performance is the backbone of achieving competitiveness and sustainability. This study aims to examine the impact of workplace incivility on employee performance. In addition, trust in supervisors is examined as a mediator. The conservation of resources (COR) theory and Maslow's hierarchy of needs theory provided the grounds for developing the framework. The data were collected through closed-ended questionnaires and were analyzed using structural equation modeling with SmartPLS. The results affirmed that incivility is harmful to the performance of employees, and that trust in supervisors helps employees to perform well. The trust in the supervisor significantly mediates the incivility-performance relationship. The examination of the proposed model through the lens of two theories as well as the study of low-intensity deviant workplace behavior in a collectivist and developing economy are the contributions of this study to the growing body of literature. However, the use of a single sector was one of the limitations of this study.
Audience Academic
Author Saleem, Farida
Malik, Muhammad Imran
Asif, Iqra
Qasim, Awais
AuthorAffiliation 1 Department of Management, College of Business Administration, Prince Sultan University, Riyadh 11586, Saudi Arabia
3 Department of Management, Lincoln University College, Petaling Jaya 47301, Malaysia
2 Department of Management Sciences, COMSATS University Islamabad, Attock Campus, Attock 43600, Pakistan
AuthorAffiliation_xml – name: 1 Department of Management, College of Business Administration, Prince Sultan University, Riyadh 11586, Saudi Arabia
– name: 3 Department of Management, Lincoln University College, Petaling Jaya 47301, Malaysia
– name: 2 Department of Management Sciences, COMSATS University Islamabad, Attock Campus, Attock 43600, Pakistan
Author_xml – sequence: 1
  givenname: Farida
  orcidid: 0000-0001-8022-2911
  surname: Saleem
  fullname: Saleem, Farida
– sequence: 2
  givenname: Muhammad Imran
  orcidid: 0000-0002-5938-8797
  surname: Malik
  fullname: Malik, Muhammad Imran
– sequence: 3
  givenname: Iqra
  surname: Asif
  fullname: Asif, Iqra
– sequence: 4
  givenname: Awais
  surname: Qasim
  fullname: Qasim, Awais
BackLink https://www.ncbi.nlm.nih.gov/pubmed/36546996$$D View this record in MEDLINE/PubMed
BookMark eNptkk1v1DAQhiNURD_ohR-ALHEplbY4cfyRHkCrtsBKRSCxCG6W44y3XhI72MlK--9x2FLaCvtga_y873jsOcz2nHeQZS9yfEZIhd_UMS_yAtOcPMkOCszZjBTix969_X52HOMap8FwXhD8LNsnjJasqthB1n734WffKg1o4bTd2NYOW6Rcg666vvVbAPQFgvGhU07DObr0ENEyjHFA1qGvYw9hY6MPEX1SwwDhHTqZo8tRtWh5Az5sJ3XsQQ92A6-fZ0-NaiMc365H2bf3V8uLj7Przx8WF_PrmaZ5PswAmABoWGlqUoKoSVMRopSoKtxUlW6Y0UJoVVa4aLQhnINhdV6rSUEoM-QoW-x8G6_Wsg-2U2ErvbLyT8CHlVRhsLoFaRTjWnBaKQolNVxgkRIaUSuRM-CT19udVz_WHTQa3BBU-8D04YmzN3LlN7LivCwZTwYntwbB_xohDrKzUUPbKgd-jLLglGNK08ck9NUjdO3H4NJTTRRjjFKRJ-psR61UKsA641NenWYDndWpO4xN8TmnRfpuzGgSvLxfwt3d_3ZBAk53gA4-xgDmDsmxnLpM_uuyBONHsLaDGqyfyrft_yS_Aa9C1IM
CitedBy_id crossref_primary_10_1007_s11628_024_00565_z
crossref_primary_10_1177_08901171241255204b
crossref_primary_10_1177_21582440241254592
crossref_primary_10_22610_imbr_v16i3S_I_a_4186
crossref_primary_10_1080_15555240_2024_2441214
crossref_primary_10_30794_pausbed_1445806
crossref_primary_10_3390_su16188044
crossref_primary_10_61506_01_00209
crossref_primary_10_1108_MRR_03_2024_0210
crossref_primary_10_1371_journal_pone_0291877
crossref_primary_10_1177_08901171241255204
crossref_primary_10_1080_23311886_2024_2382894
Cites_doi 10.1037/apl0000037
10.1037/1076-8998.3.4.356
10.1037/1076-8998.6.1.64
10.1108/IJPPM-01-2018-0012
10.1111/j.2517-6161.1969.tb00796.x
10.1177/002224378101800104
10.1108/PR-01-2017-0022
10.5465/AMP.2009.45590142
10.1002/hrdq.20020
10.1108/02683940610684373
10.1037/0021-9010.90.3.483
10.1037/a0014934
10.1016/j.jclepro.2018.06.226
10.1108/JMD-09-2015-0138
10.1108/03090569810204580
10.1037/0021-9010.93.1.95
10.1108/EDI-12-2013-0116
10.1080/09585192.2015.1089063
10.1108/EBR-10-2013-0128
10.1037/a0021726
10.1016/j.leaqua.2015.05.003
10.4324/9780203451236
10.1037/0003-066X.44.3.513
10.2307/259136
10.1002/job.1976
10.1002/job.336
10.1108/PR-08-2015-0226
10.1108/01409170910952985
10.5465/amj.2007.24634438
10.2307/256727
10.1016/j.obhdp.2009.01.003
10.1016/j.jebo.2015.05.001
10.1108/SAJGBR-02-2015-0020
10.1037/1089-2680.9.2.169
10.5465/amj.2010.0906
10.1002/(SICI)1099-1298(199706)7:3<199::AID-CASP418>3.0.CO;2-H
10.1037/a0020723
10.2307/3069350
10.1057/9780230510104
10.1108/LODJ-05-2014-0092
10.1108/JAMR-06-2018-0052
10.1108/00012530910959808
10.1111/1464-0597.00062
10.1108/CMS-10-2017-0294
10.1007/978-1-4419-1280-0_2
10.4102/sajip.v42i1.1316
10.1016/j.leaqua.2007.03.007
10.1037/a0030987
ContentType Journal Article
Copyright COPYRIGHT 2022 MDPI AG
2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.
2022 by the authors. 2022
Copyright_xml – notice: COPYRIGHT 2022 MDPI AG
– notice: 2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). Notwithstanding the ProQuest Terms and Conditions, you may use this content in accordance with the terms of the License.
– notice: 2022 by the authors. 2022
DBID AAYXX
CITATION
NPM
3V.
7XB
88I
8FK
ABUWG
AFKRA
AZQEC
BENPR
CCPQU
DWQXO
GNUQQ
HCIFZ
M2P
PHGZM
PHGZT
PIMPY
PKEHL
PQEST
PQQKQ
PQUKI
PRINS
PSYQQ
Q9U
7X8
5PM
DOA
DOI 10.3390/bs12120513
DatabaseName CrossRef
PubMed
ProQuest Central (Corporate)
ProQuest Central (purchase pre-March 2016)
Science Database (Alumni Edition)
ProQuest Central (Alumni) (purchase pre-March 2016)
ProQuest Central (Alumni)
ProQuest Central UK/Ireland
ProQuest Central Essentials - QC
ProQuest Central (New) (NC LIVE)
ProQuest One Community College
ProQuest Central
ProQuest Central Student
ProQuest SciTech Premium Collection
Science Database
ProQuest Central Premium
ProQuest One Academic (New)
Publicly Available Content Database
ProQuest One Academic Middle East (New)
ProQuest One Academic Eastern Edition (DO NOT USE)
ProQuest One Academic
ProQuest One Academic UKI Edition
ProQuest Central China
ProQuest One Psychology
ProQuest Central Basic
MEDLINE - Academic
PubMed Central (Full Participant titles)
DOAJ (Directory of Open Access Journals)
DatabaseTitle CrossRef
PubMed
Publicly Available Content Database
ProQuest One Psychology
ProQuest Science Journals (Alumni Edition)
ProQuest Central Student
ProQuest One Academic Middle East (New)
ProQuest Central Basic
ProQuest Central Essentials
ProQuest Science Journals
ProQuest One Academic Eastern Edition
ProQuest Central (Alumni Edition)
SciTech Premium Collection
ProQuest One Community College
ProQuest Central China
ProQuest Central
ProQuest One Academic UKI Edition
ProQuest Central Korea
ProQuest Central (New)
ProQuest One Academic
ProQuest One Academic (New)
ProQuest Central (Alumni)
MEDLINE - Academic
DatabaseTitleList PubMed

CrossRef

Publicly Available Content Database

MEDLINE - Academic
Database_xml – sequence: 1
  dbid: DOA
  name: DOAJ Directory of Open Access Journals
  url: https://www.doaj.org/
  sourceTypes: Open Website
– sequence: 2
  dbid: NPM
  name: PubMed
  url: https://proxy.k.utb.cz/login?url=http://www.ncbi.nlm.nih.gov/entrez/query.fcgi?db=PubMed
  sourceTypes: Index Database
– sequence: 3
  dbid: BENPR
  name: ProQuest Central
  url: https://www.proquest.com/central
  sourceTypes: Aggregation Database
DeliveryMethod fulltext_linktorsrc
Discipline Psychology
EISSN 2076-328X
ExternalDocumentID oai_doaj_org_article_fa67c8759a5e45f78088b3f8ba816e7f
PMC9774467
A752012065
36546996
10_3390_bs12120513
Genre Journal Article
GeographicLocations Pakistan
GeographicLocations_xml – name: Pakistan
GrantInformation_xml – fundername: Prince Sultan University, Riyadh, Saudi Arabia
GroupedDBID 53G
5VS
88I
AADQD
AAFWJ
AAYXX
ABDBF
ABUWG
ACUHS
ADBBV
AFKRA
AFPKN
AFZYC
ALMA_UNASSIGNED_HOLDINGS
AOIJS
AZQEC
BAWUL
BCNDV
BENPR
BPHCQ
CCPQU
CITATION
DIK
DWQXO
EAD
EAP
EAS
EMK
EPL
ESX
GNUQQ
GROUPED_DOAJ
HCIFZ
HYE
IAO
IHR
IPY
ITC
KQ8
M2P
M48
MODMG
M~E
OK1
PGMZT
PHGZM
PHGZT
PIMPY
PQQKQ
PROAC
PSYQQ
RPM
3V.
NPM
PMFND
7XB
8FK
PKEHL
PQEST
PQUKI
PRINS
Q9U
7X8
5PM
PUEGO
ID FETCH-LOGICAL-c511t-ee68eed64fb34e8b3d933aa8990d99cd6fc88ca4902dcf377ef6b1bad64f356f3
IEDL.DBID M48
ISSN 2076-328X
IngestDate Wed Aug 27 01:30:18 EDT 2025
Thu Aug 21 18:40:36 EDT 2025
Fri Jul 11 03:02:53 EDT 2025
Mon Jun 30 14:47:06 EDT 2025
Tue Jun 10 20:25:56 EDT 2025
Thu Jan 02 22:54:56 EST 2025
Tue Jul 01 02:30:04 EDT 2025
Thu Apr 24 23:02:33 EDT 2025
IsDoiOpenAccess true
IsOpenAccess true
IsPeerReviewed true
IsScholarly true
Issue 12
Keywords Maslow’s hierarchy of needs
trust in supervisors
performance
conservation of resources theory
incivility
Language English
License https://creativecommons.org/licenses/by/4.0
Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
LinkModel DirectLink
MergedId FETCHMERGED-LOGICAL-c511t-ee68eed64fb34e8b3d933aa8990d99cd6fc88ca4902dcf377ef6b1bad64f356f3
Notes ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 14
content type line 23
ORCID 0000-0001-8022-2911
0000-0002-5938-8797
OpenAccessLink http://journals.scholarsportal.info/openUrl.xqy?doi=10.3390/bs12120513
PMID 36546996
PQID 2756665581
PQPubID 2032428
ParticipantIDs doaj_primary_oai_doaj_org_article_fa67c8759a5e45f78088b3f8ba816e7f
pubmedcentral_primary_oai_pubmedcentral_nih_gov_9774467
proquest_miscellaneous_2757055230
proquest_journals_2756665581
gale_infotracacademiconefile_A752012065
pubmed_primary_36546996
crossref_primary_10_3390_bs12120513
crossref_citationtrail_10_3390_bs12120513
ProviderPackageCode CITATION
AAYXX
PublicationCentury 2000
PublicationDate 20221215
PublicationDateYYYYMMDD 2022-12-15
PublicationDate_xml – month: 12
  year: 2022
  text: 20221215
  day: 15
PublicationDecade 2020
PublicationPlace Switzerland
PublicationPlace_xml – name: Switzerland
– name: Basel
PublicationTitle Behavioral sciences
PublicationTitleAlternate Behav Sci (Basel)
PublicationYear 2022
Publisher MDPI AG
MDPI
Publisher_xml – name: MDPI AG
– name: MDPI
References ref_50
Griffin (ref_44) 2007; 50
Hair (ref_46) 2014; 26
Sharma (ref_9) 2016; 5
Gu (ref_4) 2017; 28
Svensson (ref_51) 2018; 197
Hogan (ref_28) 2005; 9
Afsar (ref_59) 2011; 16
Lim (ref_54) 2008; 93
Rayner (ref_60) 1997; 7
Andersson (ref_1) 1999; 24
Porath (ref_66) 2009; 109
ref_15
Mcallister (ref_45) 1995; 38
Porath (ref_65) 2007; 50
Rudin (ref_14) 2014; 33
Penny (ref_36) 2005; 26
Smidt (ref_32) 2016; 42
Sharifirad (ref_57) 2016; 37
Gu (ref_53) 2018; 12
Diamantidis (ref_12) 2019; 68
ref_25
Gentry (ref_29) 2015; 26
ref_67
Pearson (ref_33) 2005; 19
Sharkie (ref_43) 2009; 32
Reio (ref_38) 2009; 20
Bunk (ref_31) 2013; 18
Sliter (ref_39) 2010; 15
Spector (ref_63) 1998; 3
Arshad (ref_7) 2018; 5
Sidle (ref_37) 2009; 23
Fornell (ref_49) 1981; 18
Hussain (ref_41) 2018; 5
Jawahar (ref_8) 2018; 47
Chen (ref_55) 2013; 56
Atatsi (ref_11) 2019; 16
Harris (ref_22) 2007; 18
Lim (ref_40) 2011; 16
Chaudhry (ref_23) 2016; 2
ref_35
Ren (ref_26) 2017; 46
Hobfoll (ref_18) 1989; 44
Selnes (ref_20) 1998; 32
Ahmed (ref_13) 2018; 12
ref_30
Vasconcelos (ref_2) 2020; 13
Neuman (ref_62) 1998; 24
Appelbaum (ref_5) 2007; 7
Brown (ref_19) 2015; 116
Fulton (ref_3) 2009; 61
Foulk (ref_6) 2016; 101
Porath (ref_27) 2013; 91
Lim (ref_34) 2005; 90
Saeed (ref_16) 2013; 26
Hobfoll (ref_17) 2001; 50
Beattie (ref_56) 2014; 28
Cortina (ref_64) 2009; 14
Duffy (ref_61) 2002; 45
Poon (ref_42) 2006; 21
Rahim (ref_58) 2016; 35
ref_48
Schilpzand (ref_10) 2016; 37
Cortina (ref_24) 2001; 6
Kalshoven (ref_21) 2012; 11
Wong (ref_47) 2013; 24
Ramsey (ref_52) 1969; 31
References_xml – volume: 101
  start-page: 50
  year: 2016
  ident: ref_6
  article-title: Catching rudeness is like catching a cold: The contagion effects of low-intensity negative behaviors
  publication-title: J. Appl. Psychol.
  doi: 10.1037/apl0000037
– volume: 3
  start-page: 356
  year: 1998
  ident: ref_63
  article-title: Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory
  publication-title: J. Occup. Health Psychol.
  doi: 10.1037/1076-8998.3.4.356
– volume: 6
  start-page: 64
  year: 2001
  ident: ref_24
  article-title: Incivility in the workplace: Incidence and impact
  publication-title: J. Occup. Health Psychol.
  doi: 10.1037/1076-8998.6.1.64
– volume: 68
  start-page: 171
  year: 2019
  ident: ref_12
  article-title: Factors affecting employee performance: An empirical approach
  publication-title: Int. J. Product. Perform. Manag.
  doi: 10.1108/IJPPM-01-2018-0012
– volume: 31
  start-page: 350
  year: 1969
  ident: ref_52
  article-title: Tests for specification errors in classical linear least-squares regression analysis
  publication-title: J. Roya. Stat. Soc. Ser. B
  doi: 10.1111/j.2517-6161.1969.tb00796.x
– volume: 19
  start-page: 7
  year: 2005
  ident: ref_33
  article-title: On the nature of consequences, and remedies of workplace incivility: No time for “nice”? Think again
  publication-title: Acad. Manag. Exec.
– volume: 18
  start-page: 39
  year: 1981
  ident: ref_49
  article-title: Evaluating structural equation models with unobservable variables and measurement error
  publication-title: J. Mark. Res.
  doi: 10.1177/002224378101800104
– volume: 47
  start-page: 709
  year: 2018
  ident: ref_8
  article-title: Supervisor incivility and how it affects subordinates’ performance: A matter of trust
  publication-title: Perso. Rev.
  doi: 10.1108/PR-01-2017-0022
– ident: ref_35
– volume: 23
  start-page: 88
  year: 2009
  ident: ref_37
  article-title: Workplace incivility: How should employees and managers respond?
  publication-title: Acad. Manag. Perspect.
  doi: 10.5465/AMP.2009.45590142
– volume: 20
  start-page: 237
  year: 2009
  ident: ref_38
  article-title: Antecedents and outcomes of workplace incivility: Implications for human resources development research and practice
  publication-title: Hum. Resour. Dev. Q.
  doi: 10.1002/hrdq.20020
– volume: 21
  start-page: 518
  year: 2006
  ident: ref_42
  article-title: Trust-in-supervisor and helping coworkers: Moderating effect of perceived politics
  publication-title: J. Manag. Psychol.
  doi: 10.1108/02683940610684373
– volume: 90
  start-page: 483
  year: 2005
  ident: ref_34
  article-title: Interpersonal Mistreatment in the Workplace: The Interface and Impact of General Incivility and Sexual Harassment
  publication-title: J. Appl. Psychol.
  doi: 10.1037/0021-9010.90.3.483
– volume: 28
  start-page: 124
  year: 2014
  ident: ref_56
  article-title: Day-level fluctuations in stress and engagement in response to workplace incivility: A diary study
  publication-title: Work Stress
– volume: 13
  start-page: 513
  year: 2020
  ident: ref_2
  article-title: Workplace incivility: A literature review
  publication-title: Int. J. Work. Health Manag.
– volume: 14
  start-page: 272
  year: 2009
  ident: ref_64
  article-title: Patterns and profiles of response to incivility in the Workplace
  publication-title: J. Occup. Health Psychol.
  doi: 10.1037/a0014934
– volume: 197
  start-page: 972
  year: 2018
  ident: ref_51
  article-title: Framing the triple bottom line approach: Direct and mediation effects between economic, social and environmental elements
  publication-title: J. Clean. Prod.
  doi: 10.1016/j.jclepro.2018.06.226
– volume: 24
  start-page: 1
  year: 2013
  ident: ref_47
  article-title: Partial least squares structural equation modeling (PLS-SEM) techniques using SmartPLS
  publication-title: Mark. Bull.
– volume: 50
  start-page: 1181
  year: 2007
  ident: ref_65
  article-title: Does rudeness really matter? The effects of rudeness on task performance and helpfulness
  publication-title: Acad. Manag. J.
– volume: 35
  start-page: 1
  year: 2016
  ident: ref_58
  article-title: A model of workplace incivility, job burnout, turnover intentions, and job performance
  publication-title: J. Manag. Dev.
  doi: 10.1108/JMD-09-2015-0138
– volume: 32
  start-page: 305
  year: 1998
  ident: ref_20
  article-title: Antecedents and consequences of trust and satisfaction in buyer-seller Relationships
  publication-title: Euro. J. Mark.
  doi: 10.1108/03090569810204580
– volume: 93
  start-page: 95
  year: 2008
  ident: ref_54
  article-title: Personal and workgroup incivility: Impact on work and health outcomes
  publication-title: J. Appl. Psychol.
  doi: 10.1037/0021-9010.93.1.95
– volume: 33
  start-page: 721
  year: 2014
  ident: ref_14
  article-title: Hostile territory: Employers’ unwillingness to accommodate transgender employees
  publication-title: Equal. Divers. Inclusion: Int. J.
  doi: 10.1108/EDI-12-2013-0116
– ident: ref_48
– volume: 28
  start-page: 1433
  year: 2017
  ident: ref_4
  article-title: Performance appraisal in Western and local banks in China: The influence of firm ownership on the perceived importance of Guanxi
  publication-title: Int. J. Hum. Resour. Manag.
  doi: 10.1080/09585192.2015.1089063
– volume: 2
  start-page: 5
  year: 2016
  ident: ref_23
  article-title: Workplace Bullying and Incivility: More than Meets the Eye
  publication-title: Sci. Pract.
– volume: 26
  start-page: 106
  year: 2014
  ident: ref_46
  article-title: Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research
  publication-title: Eur. Rev.
  doi: 10.1108/EBR-10-2013-0128
– volume: 16
  start-page: 95
  year: 2011
  ident: ref_40
  article-title: Work and non-work outcomes of workplace incivility: Does family support help?
  publication-title: J. Occup. Health Psychol.
  doi: 10.1037/a0021726
– volume: 26
  start-page: 641
  year: 2015
  ident: ref_29
  article-title: How displaying empathic concern may differentially predict career derailment potential for women and men leaders in Australia
  publication-title: Leadersh. Q.
  doi: 10.1016/j.leaqua.2015.05.003
– ident: ref_25
  doi: 10.4324/9780203451236
– volume: 44
  start-page: 513
  year: 1989
  ident: ref_18
  article-title: Conservation of resources: A new attempt at conceptualizing stress
  publication-title: Am. Psychol.
  doi: 10.1037/0003-066X.44.3.513
– volume: 24
  start-page: 391
  year: 1998
  ident: ref_62
  article-title: Workplace violence and workplace aggression: Evidence concerning specific forms, potential causes, and preferred targets
  publication-title: J. Manag.
– volume: 24
  start-page: 452
  year: 1999
  ident: ref_1
  article-title: Tit for tat? The spiraling effect of incivility in the Workplace
  publication-title: Acad. Manag. Rev.
  doi: 10.2307/259136
– volume: 91
  start-page: 115
  year: 2013
  ident: ref_27
  article-title: The price of incivility
  publication-title: Harv. Bus. Rev.
– volume: 37
  start-page: 57
  year: 2016
  ident: ref_10
  article-title: Workplace incivility: A review of the literature and agenda for future research
  publication-title: J. Organ. Behav.
  doi: 10.1002/job.1976
– volume: 5
  start-page: 39
  year: 2018
  ident: ref_41
  article-title: Contradictory results on the mediating roles of two dimensions of trust between transformational leadership and employee outcomes
  publication-title: J. Organ. Eff. People Perform.
– volume: 26
  start-page: 777
  year: 2005
  ident: ref_36
  article-title: Job stress, incivility, and counterproductive work behavior (CWB): The moderating role of negative affectivity
  publication-title: J. Organ. Behav.
  doi: 10.1002/job.336
– volume: 46
  start-page: 371
  year: 2017
  ident: ref_26
  article-title: Ethical leadership, self-efficacy and job satisfaction in China: The moderating role of guanxi
  publication-title: Pers. Rev.
  doi: 10.1108/PR-08-2015-0226
– volume: 7
  start-page: 586
  year: 2007
  ident: ref_5
  article-title: Positive and negative deviant workplace behaviors: Causes, impacts, and solutions
  publication-title: Corp. Gov. Int. J. Bus. Soc.
– volume: 11
  start-page: 60
  year: 2012
  ident: ref_21
  article-title: Ethical leadership, employee well-being, and helping: The moderating role of human resource management
  publication-title: J. Pers. Psychol.
– volume: 32
  start-page: 491
  year: 2009
  ident: ref_43
  article-title: Trust in leadership is vital for employee performance
  publication-title: Manag. Res. News
  doi: 10.1108/01409170910952985
– ident: ref_67
– volume: 50
  start-page: 327
  year: 2007
  ident: ref_44
  article-title: A New Model of Work Role Performance: Positive Behavior in Uncertain and Interdependent Contexts
  publication-title: Acad. Manag. J.
  doi: 10.5465/amj.2007.24634438
– volume: 38
  start-page: 24
  year: 1995
  ident: ref_45
  article-title: Affect and Cognitive Based Trust As foundations for Interpersonal Cooperation In Organizations
  publication-title: Acad. Manag. J.
  doi: 10.2307/256727
– volume: 109
  start-page: 29
  year: 2009
  ident: ref_66
  article-title: Overlooked but not untouched: How rudeness reduces onlookers’ performance on routine and creative tasks
  publication-title: Organ. Behav. Hum. Decis. Process.
  doi: 10.1016/j.obhdp.2009.01.003
– volume: 116
  start-page: 361
  year: 2015
  ident: ref_19
  article-title: Employee trust and workplace Performance
  publication-title: J. Econ. Behav. Organ.
  doi: 10.1016/j.jebo.2015.05.001
– volume: 5
  start-page: 234
  year: 2016
  ident: ref_9
  article-title: Effect of workplace incivility on job satisfaction and turnover intentions in India
  publication-title: South Asian J. Glob. Bus. Res.
  doi: 10.1108/SAJGBR-02-2015-0020
– volume: 9
  start-page: 169
  year: 2005
  ident: ref_28
  article-title: What we know about Leadership
  publication-title: Rev. Gen. Psychol.
  doi: 10.1037/1089-2680.9.2.169
– volume: 56
  start-page: 1199
  year: 2013
  ident: ref_55
  article-title: Self-Love’s Lost Labor: A Self-Enhancement Model of Workplace Incivility
  publication-title: Acad. Manag. J.
  doi: 10.5465/amj.2010.0906
– volume: 26
  start-page: 393
  year: 2013
  ident: ref_16
  article-title: Effect of Conflicts in Organizations and its Resolution in Pakistan
  publication-title: World Appl. Sci. J.
– volume: 12
  start-page: 135
  year: 2018
  ident: ref_13
  article-title: Knowledge Management Influencing Employee Performance in Telecommunication Industry
  publication-title: FWU J. Soc. Sci.
– volume: 7
  start-page: 199
  year: 1997
  ident: ref_60
  article-title: The incidence of workplace bullying
  publication-title: J. Community Appl. Soc. Psychol.
  doi: 10.1002/(SICI)1099-1298(199706)7:3<199::AID-CASP418>3.0.CO;2-H
– volume: 15
  start-page: 468
  year: 2010
  ident: ref_39
  article-title: How rude! Emotional labor as a mediator between customer incivility and employee outcomes
  publication-title: J. Occup. Health Psychol.
  doi: 10.1037/a0020723
– volume: 5
  start-page: 278
  year: 2018
  ident: ref_7
  article-title: Workplace incivility and knowledge hiding behavior: Does personality matter?
  publication-title: J. Organ. Eff. People Perform.
– volume: 45
  start-page: 331
  year: 2002
  ident: ref_61
  article-title: Social undermining in the workplace
  publication-title: Acad. Manag. J.
  doi: 10.2307/3069350
– ident: ref_30
  doi: 10.1057/9780230510104
– volume: 37
  start-page: 200
  year: 2016
  ident: ref_57
  article-title: Can incivility impair team’s creative performance through paralyzing employee’s knowledge sharing? A multi-level approach
  publication-title: Leadersh. Organ. Dev. J.
  doi: 10.1108/LODJ-05-2014-0092
– volume: 16
  start-page: 329
  year: 2019
  ident: ref_11
  article-title: Factors affecting employee performance: A systematic literature review
  publication-title: J. Adv. Manag. Res.
  doi: 10.1108/JAMR-06-2018-0052
– ident: ref_15
– volume: 61
  start-page: 245
  year: 2009
  ident: ref_3
  article-title: The pleasure principle: The power of positive affect in information Seeking
  publication-title: Aslib. Proc.
  doi: 10.1108/00012530910959808
– volume: 50
  start-page: 337
  year: 2001
  ident: ref_17
  article-title: The influence of culture, community, and the nested self in the stress process: Advancing conservation of resources theory
  publication-title: Appl. Psychol. Int. Rev.
  doi: 10.1111/1464-0597.00062
– volume: 12
  start-page: 384
  year: 2018
  ident: ref_53
  article-title: Linking authoritarian leadership to employee creativity: The influences of leader–member exchange, team identification and power distance
  publication-title: Chin. Manag. Stud.
  doi: 10.1108/CMS-10-2017-0294
– ident: ref_50
  doi: 10.1007/978-1-4419-1280-0_2
– volume: 42
  start-page: 13
  year: 2016
  ident: ref_32
  article-title: The validation of a workplace incivility scale within the South African banking industry
  publication-title: SA J. Ind. Psychol.
  doi: 10.4102/sajip.v42i1.1316
– volume: 16
  start-page: 13
  year: 2011
  ident: ref_59
  article-title: Subordinate’s trust in the supervisor and its impact on organizational effectiveness
  publication-title: Port. J. Manag. Stud.
– volume: 18
  start-page: 252
  year: 2007
  ident: ref_22
  article-title: An investigation of abusive supervision as a predictor of performance and the meaning of work as a moderator of the relationship
  publication-title: Lead. Quar.
  doi: 10.1016/j.leaqua.2007.03.007
– volume: 18
  start-page: 87
  year: 2013
  ident: ref_31
  article-title: The role of appraisals and emotions in understanding experiences of workplace incivility
  publication-title: J. Occup. Health Psychol.
  doi: 10.1037/a0030987
SSID ssj0000601230
Score 2.25867
Snippet Employee performance is the backbone of achieving competitiveness and sustainability. This study aims to examine the impact of workplace incivility on employee...
SourceID doaj
pubmedcentral
proquest
gale
pubmed
crossref
SourceType Open Website
Open Access Repository
Aggregation Database
Index Database
Enrichment Source
StartPage 513
SubjectTerms Analysis
conservation of resources theory
Deviance
Employee development
Employee performance
Employees
incivility
Job satisfaction
Maslow’s hierarchy of needs
Organizational behavior
Supervisors
trust in supervisors
SummonAdditionalLinks – databaseName: DOAJ (Directory of Open Access Journals)
  dbid: DOA
  link: http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwrV3Na9RAFH9IT72I30ZbGVHQHkI3O99eZLWWIlQEW-wtzExmcKFkS7Mr9L_ve_nqBgUvQk7JGzLzvl8y7zcAb53j6PG8yZUMLhcVt7m3OuaicNZwo6Py9L3j9Js6ORdfL-TF1lFftCesgwfuGHeYnNIBk2rrZBQyaYNm4Xky3plCRZ3I-2LM2yqmOh9MucKswyPlWNcf-qZAL40qyCcRqAXq_9Mdb8Wj6V7JreBz_ADu91kjW3SzfQj3Yv0IdkfndfMYLn8OG6wYmvzyN215vWGurthwpi_7ftcj8IEdrWLDzqjhgi1r9mNzRT6jWV037LRF3PzI3i_Y0QZf2nXv0-ihK_PgCZwffzn7fJL3JynkAROqdR6jMhgMlUiei4j8qyznzmGtNausDZVKwZjghJ3Nq5C41jEpX3hHI7hUiT-FnXpVx-fArKiUmnFvvaZaLPlQcF05aaxMMQqbwcHA3TL0MON02sVlieUGSaK8k0QGb0baqw5c469Un0hIIwUBYrc3UE3KXk3Kf6lJBu9IxCWZLU4nuL77ABdFAFjlQss59RErmcHeoAVlb89NSSD5Sklpigxej4_REun3iqvjatPSEDQRql0GzzqlGefMqWcMS8sM9ESdJouaPqmXv1q0b0rQMZq9-B9ceAm7c2rfKPCSe7Czvt7EfUyq1v5Vaz-3YnshlA
  priority: 102
  providerName: Directory of Open Access Journals
– databaseName: ProQuest Central (New) (NC LIVE)
  dbid: BENPR
  link: http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwfV1La9wwEBbt5pJL6btu0qLSQpuDyXplvXoJmyYhFBJCm9DcjCRL7UKwN-vdQv59Z2zZm6Wl4JM1wrLnLWu-IeSDMQwsnlWp4M6kecl0arX0aZ4ZrZiSXljc7zg7F6dX-ddrfh033Jp4rLK3ia2hLmuHe-T7CFMuBOcqO5jfptg1Cv-uxhYaD8kWmGClRmTr8Pj84tuwy4JoIxBkd7ikDPL7fdtkQAqiyDY8UQvY_7dZvueXNs9M3nNCJ4_Joxg90mnH7ifkga-eku3BiN09Izc_-oNWFFR_9huPvt5RU5W07-1LL9a1Ap_pUe0beomFF3RW0e-rOdqOpl409KxF3jygn6b0aAUP7ar4cXZfnbn3nFydHF9-OU1jR4XUQWC1TL0XCpyiyINluVeWlZoxYyDnGpdau1IEp5QzuR5PSheYlD4Im1mDMxgXgb0go6qu_CtCdV4KMWZWW4k5WbAuY7I0XGkevM91Qvb6r1u4CDeOXS9uCkg7kBPFmhMJeT_QzjuQjX9SHSKTBgoExm5v1IufRdSzIhghHeRg2nCf8yAVWFHLgrJGZcLLkJCPyOIC1ReW40ysQoCXQiCsYir5BOuJBU_Ibi8FRdTrplhLYULeDcOgkfibxVS-XrU0CFEEYpeQl53QDGtmWDsGKWZC5IY4bbzU5kg1-9WifmOgDl7t9f-XtUO2J1igkcHFd8louVj5NxA2Le3bqBt_APx0GjA
  priority: 102
  providerName: ProQuest
Title Workplace Incivility and Employee Performance: Does Trust in Supervisors Matter? (A Dual Theory Perspective)
URI https://www.ncbi.nlm.nih.gov/pubmed/36546996
https://www.proquest.com/docview/2756665581
https://www.proquest.com/docview/2757055230
https://pubmed.ncbi.nlm.nih.gov/PMC9774467
https://doaj.org/article/fa67c8759a5e45f78088b3f8ba816e7f
Volume 12
hasFullText 1
inHoldings 1
isFullTextHit
isPrint
link http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwjV1Lb9NAEB6V9tILojwNJVoEEvRgiLPeFxKqUtqqQkpVQSNys3btXYgUOSWPivx7ZvxIG-gBySd7V_uanZlvvfMNwBtrOWo8p2MpchunBTexM8rHaWKN5lp56ei8Y3Auz4bpl5EYbUGbv7OZwPmd0I7ySQ1nk_e_f60OccN_IsSJkP2DmyeogFG6-D3YQYukKJPBoHHza41MngMdt_QQtse8p0c1U-lf1TdsU0Xh_6-ivmWpNm9R3jJLpw_gfuNPsn4tAHuw5cuHsLtWa6tHMPneXr1iqAzG13QZdsVsWbA22y-7uIke-MiOp37OLikUg41L9m15RdpkPp3N2aDi4jxk7_rseImN1nH9VLuN1zx4DMPTk8vPZ3GTYyHO0dVaxN5LjWZSpsHx1GvHC8O5tYjCuoUxeSFDrnVuU9PtFXngSvkgXeIs1eBCBv4Etstp6Z8BM2khZZc74xShtODyhKvCCm1E8D41ERy0s5vlDQE55cGYZAhEaCWym5WI4PW67FVNu3FnqSNapHUJosquXkxnP7Jm52XBSpUjKjNW-FQEpVGvOh60szqRXoUI3tISZyRi2J3cNnEJOCiixsr6SvQowliKCPZbKchaQc2IPl9KIXQSwav1Z9yj9OPFln66rMoQaRGKYARPa6FZ95lTNBmCzgjUhjhtDGrzSzn-WfGAk-uOdu75f7T7AnZ7FLeR4CP2YXsxW_qX6E0tXAd2jk7OL752qtOITrVx_gDAVCEL
linkProvider Scholars Portal
linkToHtml http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwtV3db9MwELdG98BeEN9kDDACBHuI1sSxYyOhqaObOrZWE3Rib8FOnFFpSkrTgvpP8Tdyl6-uAvE2KU-Jk9i-8-98tu93hLzWmgHiGekKHms3SJhyjQqtG3haSSZDKwyudwxHYnAefLrgFxvkdxMLg8cqG0wsgTrJY1wj30OaciE4l97-9IeLWaNwd7VJoVGpxYld_gKXrfhw3Af5vvH9o8Pxx4FbZxVwY5hczF1rhQTDIILUsMBKwxLw6bUGv6ObKBUnIo2ljHWgun4SpywMbSqMZzS-wbhIGXz3FtkMmOj6HbJ5cDg6-9yu6iC7CUzqKx5UxlR3zxQeWAdQfbZm-coEAX-bgWt2cP2M5jWjd3SX3Klnq7RXqdc9smGz-2SrBc3lA3L1tTnYRQFqJj_xqO2S6iyhTS5heraKTXhP-7kt6BgDPegko18WU8SqIp8VdFgyfe7Tdz3aX8BPK9YAfLuJBt19SM5vpK8fkU6WZ_YJoSpIhOgyo0yIPmBqYo-FieZS8dTaQDlkt-ndKK7pzTHLxlUEbg5KIlpJwiGv2rLTitTjn6UOUEhtCSTiLm_ks8uoHtdRqkUYg8-nNLcBT0MJqG1YKo2WnrBh6pC3KOII4QKqE-s66gEahcRbUS_kPsYvC-6QnUYLohpHimil9Q552T4GBMBtHZ3ZfFGWQUokUDuHPK6Upq0zw1g1cGkdEq6p01qj1p9kk-8lyzg6BmBFt_9frRfk9mA8PI1Oj0cnT8mWj8EhHlx8h3Tms4V9BlO2uXlejxNKvt300PwDaSBZVw
linkToPdf http://utb.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwtV1Lb9NAEF6VVEK9IN4YCiwCBD1YibPeh5FQlZJGLaVRBa3am9m1dyFSZYc4AeWv8euY8SuNQNwq-RSv47Vn5pud9cw3hLzSmgHiGeULnmg_TFnkm0haPwx0pJiSVhjc7zgei4Oz8OMFv9ggv5taGEyrbDCxBOo0T3CPvIs05UJwroKuq9MiToaj3ekPHztI4ZfWpp1GpSJHdvkLwrfi_eEQZP263x_tn3448OsOA34CC425b61Q4CRE6AwLrTIshfhea4hBemkUJalwiVKJDqNeP00ck9I6YQKj8QrGhWPwvzfIpsSoqEM29_bHJ5_bHR5kOoEFfsWJyljU65oiAE8BZsDWvGDZLOBvl3DFJ67na15xgKPb5Fa9cqWDStXukA2b3SVbLYAu75HL8ybJiwLsTH5i2u2S6iylTV9herKqU3hHh7kt6CkWfdBJRr8spohbRT4r6HHJ-rlL3w7ocAE3rRgE8OqmMnTnPjm7lnf9gHSyPLOPCI3CVIgeM5GRGA86kwRMppqriDtrw8gjO83bjZOa6hw7blzGEPKgJOKVJDzysh07rQg-_jlqD4XUjkBS7vKHfPYtrm08dlrIBOK_SHMbcicVILhhThmtAmGl88gbFHGM0AHTSXRdAQEPhSRc8UDyPtYyC-6R7UYL4hpTinhlAR550Z4GNMBPPDqz-aIcg_RIoHYeeVgpTTtnhnVrEN56RK6p09pDrZ_JJt9LxnEMEsCjPv7_tJ6Tm2CS8afD8dETstXHOpEADr5NOvPZwj6F1dvcPKvNhJKv122ZfwA2Ul2M
openUrl ctx_ver=Z39.88-2004&ctx_enc=info%3Aofi%2Fenc%3AUTF-8&rfr_id=info%3Asid%2Fsummon.serialssolutions.com&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.genre=article&rft.atitle=Workplace+Incivility+and+Employee+Performance%3A+Does+Trust+in+Supervisors+Matter%3F+%28A+Dual+Theory+Perspective%29&rft.jtitle=Behavioral+sciences&rft.au=Saleem%2C+Farida&rft.au=Malik%2C+Muhammad+Imran&rft.au=Asif%2C+Iqra&rft.au=Qasim%2C+Awais&rft.date=2022-12-15&rft.issn=2076-328X&rft.eissn=2076-328X&rft.volume=12&rft.issue=12&rft_id=info:doi/10.3390%2Fbs12120513&rft.externalDBID=NO_FULL_TEXT
thumbnail_l http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/lc.gif&issn=2076-328X&client=summon
thumbnail_m http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/mc.gif&issn=2076-328X&client=summon
thumbnail_s http://covers-cdn.summon.serialssolutions.com/index.aspx?isbn=/sc.gif&issn=2076-328X&client=summon