Development of a survey instrument to measure patient experience of integrated care

• Published in: BMC health services research Vol. 16; no. 1; p. 193
• Main Authors: Walker, Kara Odom, Stewart, Anita L., Grumbach, Kevin
• Format: Journal Article
• Language: English
• Published: England BioMed Central Ltd 01.06.2016; BioMed Central
• Subjects: Adult; Aged; Aging; Ambulatory care; Chronic illnesses; Communication; Cross-Sectional Studies; Delivery of Health Care, Integrated; Diabetes; Factor Analysis, Statistical; Family medicine; Female; Focus groups; Gift cards & certificates; Health care policy; Health Care Surveys - methods; Humans; Integrated delivery systems; Interprofessional Relations; Interviews; Male; Mean square errors; Measurement; Medical research; Medical Subject Headings-MeSH; Middle Aged; Patient Care Team; Patient Satisfaction; Patient-Centered Care - organization & administration; Patients; Polls & surveys; Primary care; Psychometrics; Qualitative research; Questionnaires; Reproducibility of Results; San Francisco; Self Report; Studies; Surveys; Teams; Patient experience; Scale development; Integrated care

Healthcare systems are working to move towards more integrated, patient-centered care. This study describes the development and testing of a multidimensional self-report measure of patients' experiences of integrated care. Random-digit-dial telephone survey in 2012 of 317 adults aged 40 years o...