The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior - Yi, Youjae; Gong, Taeshik (Industrial marketing management, 2008)
Keywords: Affect; Citizenship; Consumer behavior; Consumer behaviour; Customer citizenship behavior; Customer dysfunctional behavior; Customer justice perception; Customers; Emotions; Impact analysis; Justice; Perception; Perceptions; Social exchange; Social exchange theory; Studies; Customer citizenship behavior; Customer justice perception; Customer dysfunctional behavior; Affect