Mediating the intersections of organizational routines during the introduction of a health IT system

• Published in: European journal of information systems Vol. 21; no. 5; pp. 552 - 569
• Main Authors: Novak, Laurie, Brooks, JoAnn, Gadd, Cynthia, Anders, Shilo, Lorenzi, Nancy
• Format: Journal Article
• Language: English
• Published: London Taylor & Francis 01.09.2012; Palgrave Macmillan UK; Taylor & Francis Ltd
• Subjects: Business and Management; Business Information Systems; Drug administration; electronic health records; Health care industry; Informatics; Information systems; Information Systems and Communication Service; Innovation/Technology Management; Mediators; Nurses; Operations Research/Decision Theory; Organizational behavior; organizational routines; Research Article; Studies; technology use mediation; unintended consequences; technology use mediation; electronic health records; unintended consequences; organizational routines

Public interest in the quality and safety of health care has spurred examination of specific organizational routines believed to yield risk in health care work. Medication administration routines, in particular, have been the subject of numerous improvement projects involving information technology...