The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation

• Published in: Information systems research Vol. 19; no. 4; pp. 417 - 433
• Main Authors: Ragu-Nathan, T. S, Tarafdar, Monideepa, Ragu-Nathan, Bhanu S, Tu, Qiang
• Format: Journal Article
• Language: English
• Published: Linthicum INFORMS 01.12.2008; The Institute for Operations Research and the Management Sciences (INFORMS); Institute for Operations Research and the Management Sciences
• Subjects: Analysis; Commitments; Computer technology; confirmatory factor analysis; continuance commitment; Emerging technology; End users; Information storage and retrieval systems; Information systems; Information technology; Job satisfaction; Job stress; management of ICTs; Modeling; organizational commitment; Personal computers; Stress; structural equation modeling; Studies; survey methods; technostress; Workplaces; United States

The research reported in this paper studies the phenomenon of technostress, that is, stress experienced by end users of Information and Communication Technologies (ICTs), and examines its influence on their job satisfaction, commitment to the organization, and intention to stay. Drawing from the Tra...