Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda

• Published in: Journal of service research : JSR Vol. 24; no. 2; pp. 168 - 186
• Main Authors: Vink, Josina, Koskela-Huotari, Kaisa, Tronvoll, Bård, Edvardsson, Bo, Wetter-Edman, Katarina
• Format: Journal Article
• Language: English
• Published: Los Angeles, CA SAGE Publications 01.05.2021
• Subjects: Business Administration; Företagsekonomi; service ecosystems perspective; institutional arrangements; service-dominant logic; service design; service systems

While service design has been highlighted as a promising approach for driving innovation, there are often struggles in realizing lasting change in practice. The issues with long-term implementation reveal a reductionist view of service design that ignores the institutional arrangements and other int...