Synthesis maps for multivariate ordinal variables in manufacturing

• Published in: International journal of production research Vol. 44; no. 20; pp. 4241 - 4255
• Main Authors: Brondino, G., Franceschini, F., Galetto, M., Vicario, G.
• Format: Journal Article
• Language: English
• Published: London Taylor & Francis Group 15.10.2006; Washington, DC Taylor & Francis; Taylor & Francis LLC
• Subjects: Applied sciences; Exact sciences and technology; Inventory control, production control. Distribution; Lattice theory; Mapping; Multidimensional ordinal structures; Multivariate analysis; Multivariate ordinal variables; Operational research and scientific management; Operational research. Management science; Quality control; Ranking and ordering; Statistical process control; Studies; Synthesis maps; Statistical process control; Lattice theory; Hierarchical classification; Ordered set; Process improvement; Clientele; Satisfaction; Synthesis maps; Multidimensional ordinal structures; Lattice; Multivariate ordinal variables; Ranking and ordering; Algebraic method; Ordering; Set theory

Many quality characteristics of products or services are commonly evaluated on ordinal scales with a finite number of categories. A systematic analysis of categorical variables collected over time may be very useful for a profitable management strategy. In order to measure customer satisfaction or q...