Meeting (the) Pandemic: Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19

• Published in: Computer supported cooperative work Vol. 32; no. 2; pp. 347 - 383
• Main Authors: Bergmann, Rachel, Rintel, Sean, Baym, Nancy, Sarkar, Advait, Borowiec, Damian, Wong, Priscilla, Sellen, Abigail
• Format: Journal Article
• Language: English
• Published: Dordrecht Springer Netherlands 01.06.2023; Springer Nature B.V
• Subjects: Computer Science; Computer supported cooperative work; COVID-19; Design; Dialectics; Effectiveness; Employees; Media richness; Medical research; Meetings; Microbalances; Pandemics; Psychology; Research Article; Social factors; Social Sciences; Technology; Telecommuting; User Interfaces and Human Computer Interaction; Video teleconferencing; Videoconferencing; COVID-19; Productivity; Sociality; Telework; Video meeting fatigue; Efficiency; Videoconferencing; Dialectics; Small talk

When COVID-19 led to mandatory working from home, significant blind spots in supporting the sociality of working life—in the moment and over time—were revealed in enterprise video meetings, and these were a key factor in reports about videoconferencing fatigue. Drawing on a large study ( N  = 849) o...