A survey on providing customer and public administration based services using AI: chatbot

• Published in: Multimedia tools and applications Vol. 81; no. 16; pp. 22215 - 22246
• Main Authors: Nirala, Krishna Kumar, Singh, Nikhil Kumar, Purani, Vinay Shivshanker
• Format: Journal Article
• Language: English
• Published: New York Springer US 01.07.2022; Springer Nature B.V
• Subjects: 1200: Machine Vision Theory and Applications for Cyber Physical Systems; Artificial intelligence; Chatbots; Computation; Computer Communication Networks; Computer Science; Customer services; Data Structures and Information Theory; Insurance policies; Logic; Multimedia Information Systems; Public administration; Special Purpose and Application-Based Systems; Deep learning; Artificial Intelligence (AI); Public administration; Natural Language Understanding (NLU); Natural Language Processing (NLP); Chatbot; Neural network

A chatbot is emerged as an effective tool to address the user queries in automated, most appropriate and accurate way. Depending upon the complexity of the subject domain, researchers are employing variety of soft-computing techniques to make the chatbot user-friendly. It is observed that chatbots h...