A patient-centric approach to improve health care services

• Published in: Cogent business & management Vol. 3; no. 1; p. 1227232
• Main Authors: Pergher, Isaac, Brandolf, Vanessa Patzlaff, de Jesus Pacheco, Diego Augusto, Vaccaro, Guilherme Luís Roehe
• Format: Journal Article
• Language: English
• Published: Abingdon Taylor & Francis 31.12.2016; Cogent; Taylor & Francis Ltd; Taylor & Francis Group
• Subjects: Case studies; CRT; Decision making; health care; Health care policy; Health services; Industrial engineering; Operations management; Patient safety; PFMEA; Process engineering; Radiation therapy; radiotherapy service; Theory of constraints; Total quality; TQM; Brazil

This research proposes a diagnostics and improvement approach based on Total Quality Management to apply in cancer health care services systems. The proposed approach adopts the integrated use of process failure mode and effects analysis (PFMEA) and the current reality tree (CRT) from the Theory of...