Sustainable business model archetypes for the banking industry
Sustainable business model innovation is increasingly viewed as a lever for systems change for sustainability across businesses and industries. Banks hold a unique intermediary role in sustainable development, but also have a difficult position after the 2008 financial crisis. This paper aims to exp...
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| Published in | Journal of cleaner production Vol. 174; pp. 150 - 169 |
|---|---|
| Main Authors | , |
| Format | Journal Article |
| Language | English |
| Published |
Elsevier Ltd
10.02.2018
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| Subjects | |
| Online Access | Get full text |
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| Abstract | Sustainable business model innovation is increasingly viewed as a lever for systems change for sustainability across businesses and industries. Banks hold a unique intermediary role in sustainable development, but also have a difficult position after the 2008 financial crisis. This paper aims to explore business models for sustainability in the service industry, particularly banking. It explores the receptiveness of customers towards sustainable business models pursued by banks. The retail banking industry in Hong Kong is the focus of this work. First, a practice review and semi-structured interviews are used to develop and validate a set of sustainable business model archetypes for the banking industry. Second, surveys are conducted to test customer receptiveness for the archetypes. Eight sustainable business model archetypes for banking are developed and validated. “Substitute with digital processes”, “adopt a stewardship role” and “encourage sufficiency” are most welcomed by customers. Some archetypes seem at direct odds with current business practice, such as “encourage sufficiency”. This study gives an insight to how to “do good and do well” in the banking industry. Further research on the attributes of these archetypes can be conducted to gain a deeper understanding why customers prefer banks to use these archetypes.
•Sustainable Business Model Archetypes for banking were developed.•All archetypes are found to have positive links to the attractiveness of banks.•All archetypes are found to have positive links to purchase intention in banks.•New insights are gained on which archetypes banks could pursue for future sustainability. |
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| AbstractList | Sustainable business model innovation is increasingly viewed as a lever for systems change for sustainability across businesses and industries. Banks hold a unique intermediary role in sustainable development, but also have a difficult position after the 2008 financial crisis. This paper aims to explore business models for sustainability in the service industry, particularly banking. It explores the receptiveness of customers towards sustainable business models pursued by banks. The retail banking industry in Hong Kong is the focus of this work. First, a practice review and semi-structured interviews are used to develop and validate a set of sustainable business model archetypes for the banking industry. Second, surveys are conducted to test customer receptiveness for the archetypes. Eight sustainable business model archetypes for banking are developed and validated. “Substitute with digital processes” “adopt a stewardship role” and “encourage sufficiency” are most welcomed by customers. Some archetypes seem at direct odds with current business practice, such as “encourage sufficiency”. This study gives an insight to how to “do good and do well” in the banking industry. Further research on the attributes of these archetypes can be conducted to gain a deeper understanding why customers prefer banks to use these archetypes. Sustainable business model innovation is increasingly viewed as a lever for systems change for sustainability across businesses and industries. Banks hold a unique intermediary role in sustainable development, but also have a difficult position after the 2008 financial crisis. This paper aims to explore business models for sustainability in the service industry, particularly banking. It explores the receptiveness of customers towards sustainable business models pursued by banks. The retail banking industry in Hong Kong is the focus of this work. First, a practice review and semi-structured interviews are used to develop and validate a set of sustainable business model archetypes for the banking industry. Second, surveys are conducted to test customer receptiveness for the archetypes. Eight sustainable business model archetypes for banking are developed and validated. “Substitute with digital processes”, “adopt a stewardship role” and “encourage sufficiency” are most welcomed by customers. Some archetypes seem at direct odds with current business practice, such as “encourage sufficiency”. This study gives an insight to how to “do good and do well” in the banking industry. Further research on the attributes of these archetypes can be conducted to gain a deeper understanding why customers prefer banks to use these archetypes. •Sustainable Business Model Archetypes for banking were developed.•All archetypes are found to have positive links to the attractiveness of banks.•All archetypes are found to have positive links to purchase intention in banks.•New insights are gained on which archetypes banks could pursue for future sustainability. |
| Author | Yip, Angus W.H. Bocken, Nancy M.P. |
| Author_xml | – sequence: 1 givenname: Angus W.H. surname: Yip fullname: Yip, Angus W.H. email: angyip@gmail.com organization: University of Cambridge, Cambridge Institute for Sustainability Leadership, 1 Trumpington St, Cambridge CB2 1QA, United Kingdom – sequence: 2 givenname: Nancy M.P. surname: Bocken fullname: Bocken, Nancy M.P. email: nancy.bocken@iiiee.lu.se organization: Lund University, IIIEE, Tegnérsplatsen 4, 223 50 Lund, Sweden |
| BackLink | https://lup.lub.lu.se/record/d10669df-aca4-4b29-b389-fc9d640eefed$$DView record from Swedish Publication Index |
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| SubjectTerms | Banks Business Administration Business model for sustainability Business model innovation Economics and Business Ekonomi och näringsliv Företagsekonomi Samhällsvetenskap Service industry Social Sciences Sustainable business Sustainable finance |
| Title | Sustainable business model archetypes for the banking industry |
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