What Quality of Care Means? Exploring Clinical Nurses’ Perceptions on the Concept of Quality Care: A Qualitative Study

Quality is a multidimensional issue involving various features that depend on service performance and personal assessment. Clarifying the concept of quality is essential in order to further facilitate the understanding and improvement of quality in healthcare. The purpose of this study was to invest...

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Published inClinics and practice Vol. 12; no. 4; pp. 468 - 481
Main Authors Stavropoulou, Areti, Rovithis, Michael, Kelesi, Martha, Vasilopoulos, George, Sigala, Evangelia, Papageorgiou, Dimitrios, Moudatsou, Maria, Koukouli, Sofia
Format Journal Article
LanguageEnglish
Published Bari MDPI AG 30.06.2022
MDPI
Subjects
clinical nurse
Clinical outcomes
Hospitals
Medical research
Nurses
Nursing care
Patient safety
Patient satisfaction
Patient-centered care
Qualitative research
quality care
Research methodology
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Abstract Quality is a multidimensional issue involving various features that depend on service performance and personal assessment. Clarifying the concept of quality is essential in order to further facilitate the understanding and improvement of quality in healthcare. The purpose of this study was to investigate how clinical nurses, providing care to adult medical patients, perceive and define the concept of quality nursing care. A descriptive qualitative research design was applied. A purposive sampling strategy was used to recruit nurses from the clinical sector of a general public hospital in Athens, Greece. Ten female nurses from the medical sector participated the study. Data collection was conducted through in-depth, semi-structured interviews. Conventional content analysis was used to analyze the verbatim data. Four categories were revealed from the data analysis, namely: (a) “Quality care is holistic care”, (b) “Good care is an interpersonal issue”, (c) “Leadership is crucial”, and (d) “Best care is our responsibility”. Quality care was defined as holistic care, addressing all patient needs with competency and aiming for the best patient outcomes. It was associated with communication, teamwork, good leadership, and personal commitment. By developing an in-depth and mutual understanding about what quality means, nurse leaders and practitioners may collaborate in finding common paths to support quality interventions and enhance quality nursing care in clinical practice.
AbstractList Quality is a multidimensional issue involving various features that depend on service performance and personal assessment. Clarifying the concept of quality is essential in order to further facilitate the understanding and improvement of quality in healthcare. The purpose of this study was to investigate how clinical nurses, providing care to adult medical patients, perceive and define the concept of quality nursing care. A descriptive qualitative research design was applied. A purposive sampling strategy was used to recruit nurses from the clinical sector of a general public hospital in Athens, Greece. Ten female nurses from the medical sector participated the study. Data collection was conducted through in-depth, semi-structured interviews. Conventional content analysis was used to analyze the verbatim data. Four categories were revealed from the data analysis, namely: (a) “Quality care is holistic care”, (b) “Good care is an interpersonal issue”, (c) “Leadership is crucial”, and (d) “Best care is our responsibility”. Quality care was defined as holistic care, addressing all patient needs with competency and aiming for the best patient outcomes. It was associated with communication, teamwork, good leadership, and personal commitment. By developing an in-depth and mutual understanding about what quality means, nurse leaders and practitioners may collaborate in finding common paths to support quality interventions and enhance quality nursing care in clinical practice.
Author Rovithis, Michael
Moudatsou, Maria
Kelesi, Martha
Koukouli, Sofia
Sigala, Evangelia
Papageorgiou, Dimitrios
Stavropoulou, Areti
Vasilopoulos, George
AuthorAffiliation 3 Department of Social Work, Faculty of Health Sciences, Hellenic Mediterranean University, Gianni Kornarou, Estavromenos 1, 714 10 Heraklion, Greece; moudatsoum@hmu.gr (M.M.); koukouli@hmu.gr (S.K.)
2 Department of Nursing, Faculty of Health Sciences, Hellenic Mediterranean University, Gianni Kornarou, Estavromenos 1, 714 10 Heraklion, Greece; rovithis@hmu.gr
1 Department of Nursing, Faculty of Health and Care Sciences, University of West Attica, Ag. Spyridonos Str., 122 43 Athens, Greece; mkel@uniwa.gr (M.K.); gvasilop@uniwa.gr (G.V.); esigala@uniwa.gr (E.S.); dpapa@uniwa.gr (D.P.)
AuthorAffiliation_xml – name: 1 Department of Nursing, Faculty of Health and Care Sciences, University of West Attica, Ag. Spyridonos Str., 122 43 Athens, Greece; mkel@uniwa.gr (M.K.); gvasilop@uniwa.gr (G.V.); esigala@uniwa.gr (E.S.); dpapa@uniwa.gr (D.P.)
– name: 2 Department of Nursing, Faculty of Health Sciences, Hellenic Mediterranean University, Gianni Kornarou, Estavromenos 1, 714 10 Heraklion, Greece; rovithis@hmu.gr
– name: 3 Department of Social Work, Faculty of Health Sciences, Hellenic Mediterranean University, Gianni Kornarou, Estavromenos 1, 714 10 Heraklion, Greece; moudatsoum@hmu.gr (M.M.); koukouli@hmu.gr (S.K.)
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Snippet Quality is a multidimensional issue involving various features that depend on service performance and personal assessment. Clarifying the concept of quality is...
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SubjectTerms clinical nurse
Clinical outcomes
Hospitals
Medical research
Nurses
Nursing care
Patient safety
Patient satisfaction
Patient-centered care
Qualitative research
quality care
Research methodology
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Title What Quality of Care Means? Exploring Clinical Nurses’ Perceptions on the Concept of Quality Care: A Qualitative Study
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https://pubmed.ncbi.nlm.nih.gov/PMC9326653
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Volume 12
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