Working conditions in call-centers, the impact on employee health: a transversal study. Part II - Charbotel, Barbara; Croidieu, Sophie; Vohito, Michel; Guerin, Anne-Céline; Renaud, Liliane; Jaussaud, Joelle; Bourboul, Christian; Imbard, Isabelle; Ardiet, Dominique; Bergeret, Alain (International archives of occupational and environmental health, 2009)
Keywords: Adult; Adult and adolescent clinical studies; Biological and medical sciences; Call centers; Earth and Environmental Science; Employment - psychology; Environment; Environmental Health; Fatigue; Female; France - epidemiology; Fundamental and applied biological sciences. Psychology; Health problems; Health Status Indicators; Humans; Job Satisfaction; Male; Medical sciences; Miscellaneous; Musculoskeletal Diseases - epidemiology; Musculoskeletal Diseases - etiology; Occupational Health; Occupational Medicine; Occupational Medicine/Industrial Medicine; Occupational psychology; Occupations; Original Article; Professional Autonomy; Psychology. Psychoanalysis. Psychiatry; Psychology. Psychophysiology; Psychopathology. Psychiatry; Rehabilitation; Sick Leave - statistics & numerical data; Social Environment; Stress; Stress, Psychological - epidemiology; Surveys and Questionnaires; Telephone; Work condition. Job performance. Stress; Working conditions; Workload - psychology; Workload - statistics & numerical data; Workplace - psychology; Workplace - statistics & numerical data; France; Europe; Call center; Working conditions; GHQ-12; Likert; Health; Human; Occupational exposure; Likert scale; Striated muscle disease; Survey; General Health Questionnaire Goldberg; Employee; Psychological distress; Musculoskeletal disorder; Cross sectional study; Working condition; Occupational medicine