The performativity of the service management discourse: “Value creating customers” in health care - Nordgren, Lars (Journal of health organization and management, 2008)
Keywords: Communication; Concepts; Consumer Behavior; Consumerism; Customer services; Customers; Delivery of Health Care - organization & administration; Discourse analysis; Discourses; Health care; Health care delivery; Health Care Service and Management, Health Policy and Services and Health Economy; Health Care Service and Management, Health Policy and Services and Health Economy; Health Sciences; Humans; Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi; Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi; Hälsovetenskap; Individual responsibility; Linguistics; Medical and Health Sciences; Medical research; Medicin och hälsovetenskap; Passivity; Patients; Performativity; Physicians; Presumptions; State Medicine - organization & administration; Studies; Sweden; Transformation; Value; Value analysis; Sweden