The slippery slope effect of patient incivility: unleashing the roles of surface acting and receiving help in employees' unethical behavior and organizational citizenship behavior

• Published in: International journal of human resource management Vol. 34; no. 18; pp. 3491 - 3519
• Main Authors: Nauman, Shazia, Malik, Sania Zahra, Saleem, Farida
• Format: Journal Article
• Language: English
• Published: London Routledge 11.10.2023; Taylor & Francis LLC
• Subjects: Acting; Behavior; Citizenship; Colleagues; Emotional labor; Ethics; Human resource management; Job characteristics; Moderation; Nurses; Organizational citizenship behaviour; Patient incivility; patient-oriented organizational citizenship behavior; Private hospitals; receiving help; surface acting; unethical behavior

Drawing from job demands- resources model (JD-R), we examine how patient incivility (PI) is linked with nurses' unethical behavior (UB) and patient-oriented organizational citizenship behavior (POCB) through surface acting. Further, we introduced receiving help from colleagues as a boundary con...