The slippery slope effect of patient incivility: unleashing the roles of surface acting and receiving help in employees' unethical behavior and organizational citizenship behavior - Nauman, Shazia; Malik, Sania Zahra; Saleem, Farida (International journal of human resource management, 2023)
Keywords: Acting; Behavior; Citizenship; Colleagues; Emotional labor; Ethics; Human resource management; Job characteristics; Moderation; Nurses; Organizational citizenship behaviour; Patient incivility; patient-oriented organizational citizenship behavior; Private hospitals; receiving help; surface acting; unethical behavior