The slippery slope effect of patient incivility: unleashing the roles of surface acting and receiving help in employees' unethical behavior and organizational citizenship behavior

Drawing from job demands- resources model (JD-R), we examine how patient incivility (PI) is linked with nurses' unethical behavior (UB) and patient-oriented organizational citizenship behavior (POCB) through surface acting. Further, we introduced receiving help from colleagues as a boundary con...

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Published inInternational journal of human resource management Vol. 34; no. 18; pp. 3491 - 3519
Main Authors Nauman, Shazia, Malik, Sania Zahra, Saleem, Farida
Format Journal Article
LanguageEnglish
Published London Routledge 11.10.2023
Taylor & Francis LLC
Subjects
Acting
Behavior
Citizenship
Colleagues
Emotional labor
Ethics
Human resource management
Job characteristics
Moderation
Nurses
Organizational citizenship behaviour
Patient incivility
patient-oriented organizational citizenship behavior
Private hospitals
receiving help
surface acting
unethical behavior
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Abstract Drawing from job demands- resources model (JD-R), we examine how patient incivility (PI) is linked with nurses' unethical behavior (UB) and patient-oriented organizational citizenship behavior (POCB) through surface acting. Further, we introduced receiving help from colleagues as a boundary condition in the surface acting-unethical behavior and surface acting-POCB relationships. Two- wave multi source data gathered from 339 nurses and their colleagues working in various private hospitals of Lahore, Pakistan. We found support for the two contrasting hypotheses that patient incivility (PI) is positively associated with nurses' unethical behavior (UB) and negatively associated with patient-oriented organizational citizenship behavior (POCB) with the mediating role of surface acting. Receiving help from colleagues moderates surface acting-unethical behavior relationship such that it mitigates the negative effects of surface acting on unethical behavior whereas no moderation was found for surface acting-POCB relationship.
AbstractList Drawing from job demands- resources model (JD-R), we examine how patient incivility (PI) is linked with nurses' unethical behavior (UB) and patient-oriented organizational citizenship behavior (POCB) through surface acting. Further, we introduced receiving help from colleagues as a boundary condition in the surface acting-unethical behavior and surface acting-POCB relationships. Two- wave multi source data gathered from 339 nurses and their colleagues working in various private hospitals of Lahore, Pakistan. We found support for the two contrasting hypotheses that patient incivility (PI) is positively associated with nurses' unethical behavior (UB) and negatively associated with patient-oriented organizational citizenship behavior (POCB) with the mediating role of surface acting. Receiving help from colleagues moderates surface acting-unethical behavior relationship such that it mitigates the negative effects of surface acting on unethical behavior whereas no moderation was found for surface acting-POCB relationship.
Author Malik, Sania Zahra
Saleem, Farida
Nauman, Shazia
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Snippet Drawing from job demands- resources model (JD-R), we examine how patient incivility (PI) is linked with nurses' unethical behavior (UB) and patient-oriented...
Drawing from job demands- resources model (JD-R), we examine how patient incivility (PI) is linked with nurses’ unethical behavior (UB) and patient-oriented...
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SubjectTerms Acting
Behavior
Citizenship
Colleagues
Emotional labor
Ethics
Human resource management
Job characteristics
Moderation
Nurses
Organizational citizenship behaviour
Patient incivility
patient-oriented organizational citizenship behavior
Private hospitals
receiving help
surface acting
unethical behavior
Title The slippery slope effect of patient incivility: unleashing the roles of surface acting and receiving help in employees' unethical behavior and organizational citizenship behavior
URI https://www.tandfonline.com/doi/abs/10.1080/09585192.2022.2129418
https://www.proquest.com/docview/2867863519
Volume 34
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