Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention - Filieri, Raffaele; Acikgoz, Fulya; Ndou, Valentina; Dwivedi, Yogesh (International journal of contemporary hospitality management, 2021)
Keywords: Business administration; Chatbots; Consumer behavior; Consumers; Credibility; Electronic banking; Heuristic; Hotels & motels; Humanities and Social Sciences; Influence; Information systems; Mobile commerce; Online instruction; Purchase intention; Ratings & rankings; Social networks; Social research; Technology Acceptance Model; Technology adoption; Tourism; Travel; User behavior; User generated content; Perceived review credibility; Perceived review usefulness; Technology continuance intention; Customer satisfaction; Performance heuristics; eWOM