APA (7th ed.) Citation

Arsenovic, J., Edvardsson, B., Otterbring, T., & Tronvoll, B. (2023). Money for Nothing: The Impact of Compensation on Customers’ Bad-Mouthing in Service Recovery Encounters. Marketing letters, 34(1), 69-82. https://doi.org/10.1007/s11002-021-09611-6

Chicago Style (17th ed.) Citation

Arsenovic, Jasenko, Bo Edvardsson, Tobias Otterbring, and Bård Tronvoll. "Money for Nothing: The Impact of Compensation on Customers’ Bad-Mouthing in Service Recovery Encounters." Marketing Letters 34, no. 1 (2023): 69-82. https://doi.org/10.1007/s11002-021-09611-6.

MLA (9th ed.) Citation

Arsenovic, Jasenko, et al. "Money for Nothing: The Impact of Compensation on Customers’ Bad-Mouthing in Service Recovery Encounters." Marketing Letters, vol. 34, no. 1, 2023, pp. 69-82, https://doi.org/10.1007/s11002-021-09611-6.