An Overview of Chatbot-Based Mobile Mental Health Apps: Insights From App Description and User Reviews

• Published in: JMIR mHealth and uHealth Vol. 11; p. e44838
• Main Authors: Haque, M D Romael, Rubya, Sabirat
• Format: Journal Article
• Language: English
• Published: Canada JMIR Publications 22.05.2023
• Subjects: Artificial intelligence; Chatbots; Customer services; Emotions; Humans; Mental Health; Mobile Applications; Original Paper; Patient safety; Technology adoption; User experience; User needs; app development; chatbot; mobile mental health apps; mobile health; mHealth intervention; consumer reviews; user experience; mental health app; health care app

Chatbots are an emerging technology that show potential for mental health care apps to enable effective and practical evidence-based therapies. As this technology is still relatively new, little is known about recently developed apps and their characteristics and effectiveness. In this study, we aim...