Interactively developed capabilities: evidence from dyadic servitization relationships

• Published in: International journal of operations & production management Vol. 37; no. 3; pp. 382 - 400
• Main Authors: Raddats, Chris, Zolkiewski, Judy, Story, Vicky Mary, Burton, Jamie, Baines, Tim, Ziaee Bigdeli, Ali
• Format: Journal Article
• Language: English
• Published: Bradford Emerald Publishing Limited 06.03.2017; Emerald Group Publishing Limited
• Subjects: Competition; Competitive advantage; Customer services; Customers; Literature reviews; OEM; Operations management; Production management; Risk management; Suppliers; Buyer-supplier relationships; Dyad; Dynamic capabilities; Resources; Servitization; Operational capabilities

Purpose The purpose of this paper is to challenge the focal firm perspective of much resource/capability research, identifying how a dyadic perspective facilitates identification of capabilities required for servitization. Design/methodology/approach Exploratory study consisting of seven dyadic rela...