Service robots and artificial morality: an examination of robot behavior that violates human privacy

• Published in: Journal of service theory and practice Vol. 33; no. 7; pp. 52 - 72
• Main Author: Soderlund, Magnus
• Format: Journal Article
• Language: English
• Published: Bingley Emerald Publishing Limited 19.07.2023; Emerald Group Publishing Limited
• Subjects: Anthropomorphism; Customer services; Hypotheses; Information seeking behavior; Morality; Perceptions; Privacy; Robots; Artificial morality; Privacy violations; Service robots; Automated services

PurposeService robots are expected to become increasingly common, but the ways in which they can move around in an environment with humans, collect and store data about humans and share such data produce a potential for privacy violations. In human-to-human contexts, such violations are transgressio...