The appraisal and management of uncertainty: Implications for information-retrieval systems

• Published in: Information processing & management Vol. 49; no. 6; pp. 1241 - 1249
• Main Authors: Brashers, Dale E., Hogan, Timothy P.
• Format: Journal Article
• Language: English
• Published: Kidlington Elsevier Ltd 01.11.2013; Elsevier; Elsevier Science Ltd
• Subjects: Anxiety; Appraisal; Appraisals; Data processing; Emotions; Exact sciences and technology; Genetics; Hope; Illnesses; Information and communication sciences; Information management; Information processing; Information processing and retrieval; Information retrieval; Information retrieval systems. Information and document management system; Information retrieval. Man machine relationship; Information science. Documentation; Infrared radiation; Management; Principles; Research process. Evaluation; Sciences and techniques of general use; Studies; Systems design; Uncertainty; Information retrieval; Uncertainty; Anxiety; Appraisal; Hope; Influence; Management; Information retrieval system

•We review the prevailing discourse around the concept of uncertainty.•We describe a communication-based theory of uncertainty management.•We explore how this theory can inform the design of information-retrieval systems. Uncertainty is an important idea in information-retrieval (IR) research, but t...