Understanding public transit use behavior: integration of the theory of planned behavior and the customer satisfaction theory

• Published in: Transportation (Dordrecht) Vol. 44; no. 5; pp. 1021 - 1042
• Main Authors: Fu, Xuemei, Juan, Zhicai
• Format: Journal Article
• Language: English
• Published: New York Springer US 01.09.2017; Springer Nature B.V
• Subjects: Behavior change; Customer satisfaction; Decision making; Decision theory; Economic Geography; Economics; Economics and Finance; Engineering Economics; Innovation/Technology Management; Integration; Logistics; Marketing; Modal choice; Organization; Passenger satisfaction; Passengers; Public transportation; Purchase intention; Regional/Spatial Science; Theory of planned behavior; Transportation; Transportation policy; User satisfaction; Habit; Public transit use behavior; Customer satisfaction; Theory of planned behavior; Service quality

Understanding the motivations underlying transport mode choice is of paramount importance for interventions directed towards travel behavior change. This study presents a model of a comprehensive psychological process on individual’s public transit use decision-making, which is accomplished by the i...