Exploring determinants of voting for the “helpfulness” of online user reviews: A text mining approach
The “helpfulness” feature of online user reviews helps consumers cope with information overloads and facilitates decision-making. However, many online user reviews lack sufficient helpfulness votes for other users to evaluate their true helpfulness level. This study empirically examines the impact o...
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Published in | Decision Support Systems Vol. 50; no. 2; pp. 511 - 521 |
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Main Authors | , , |
Format | Journal Article |
Language | English |
Published |
Amsterdam
Elsevier B.V
2011
Elsevier Elsevier Sequoia S.A |
Subjects | |
Online Access | Get full text |
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