Systematic Review: Trust-Building Factors and Implications for Conversational Agent Design - Rheu, Minjin; Shin, Ji Youn; Peng, Wei; Huh-Yoo, Jina (International journal of human-computer interaction, 2021)
Keywords: Agents (artificial intelligence); Communication; Conversational artificial intelligence; Systematic review; Trust; Trustworthiness; Verbal communication; Voice communication