Linking service design to value creation and service research - Andreassen, Tor Wallin; Kristensson, Per; Lervik-Olsen, Line; Parasuraman, A; McColl-Kennedy, Janet R; Edvardsson, Bo; Colurcio, Maria (International journal of service industry management, 2016)
Keywords: Business Administration; Customer experience; Customer satisfaction; Customer services; Design; Design thinking; Företagsekonomi; Management; Management science & operations; Organizational change; Quality of service; Service design; Service industries; Service innovation; Service management; Service research; Value creation; Service research; Customer experience; Service innovation; Design thinking; Service design