Analyzing the impact of a firm's capability on outsourcing success: A process perspective

• Published in: Information & management Vol. 45; no. 1; pp. 31 - 42
• Main Authors: Han, Hyun-Soo, Lee, Jae-Nam, Seo, Yun-Weon
• Format: Journal Article
• Language: English
• Published: Amsterdam Elsevier B.V 2008; Elsevier Science; Elsevier Sequoia S.A
• Subjects: Applied sciences; Computer science; control theory; systems; Discriminant analysis; Exact sciences and technology; Firm modelling; Firm's IT capabilities; Impact analysis; Information systems. Data bases; Information technology; Interaction process; IT outsourcing; Memory organisation. Data processing; Operational research and scientific management; Operational research. Management science; Outsourcing; Outsourcing success; Relationship intensity; Social exchange theory; Software; Studies; Asia; Korea; South Korea; Firm's IT capabilities; Relationship intensity; Interaction process; Outsourcing success; IT outsourcing; Factor analysis; Empirical method; Subcontracting; Conceptual analysis; Information technology; Business model; Outsourcing; Causality; Resource management; Firm strategy

We investigated the effect of a firm's resource capabilities and interaction processes on the success of IT outsourcing. Grounded in available literature on outsourcing relationship and process theory as well as a resource-based view of the IT resource capability, a conceptual model was compose...